IT Specialist

Eliassen Group; San Francisco (CA); On-site; Confidential; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with company matching

Life insurance

Job summary

Eliassen Group seeks an on-site IT Specialist for our San Francisco, CA or Austin, TX client. You will manage identity and access, endpoint management, and end-user support across multiple offices, ensuring secure and efficient operations.

You will administer Okta, MDM, and SaaS tools (Google Workspace, Office 365, Slack, Zoom), deploy devices, and implement security best practices for a growing team. This is a W2 role with benefits.

Qualifications

• 3+ years in a technical IT support role.
• Bachelor's degree in Computer Science, IT, or equivalent.
• Experience with Okta administration and Okta Workflows.
• Proficiency with Kandji, JAMF, Intune or similar MDM.
• Experience administering Zoom, Teams, Slack.
• Strong Google Workspace and Office 365 administration.
• Networking concepts (TCP/IP, DNS, DHCP).
• Problem-solving and organizational skills.
• Experience supporting local and remote staff.

Responsibilities

• User productivity: Implement and manage software and services to boost productivity for engineering and GTM teams.
• Technical Support: Resolve internal IT issues including device troubleshooting and conferencing systems.
• Process Automation: Develop and implement automated workflows to reduce manual tasks.
• System Administration: Manage Okta, MDM, and SaaS platforms like Google Workspace, Office 365, Slack and Zoom.
• Device Management: Order, configure, deploy, and maintain laptops and hardware across offices.
• Security & Compliance: Implement and maintain end-user security practices across IT systems.
• Documentation & Inventory: Create clear documentation and manage IT assets and licenses.

Skills

IT support

Problem solving

Communication

Remote staff support

Education

Bachelor's degree

Tools

Okta

MDM

Kandji

JAMF

Intune

Google Workspace

Office 365

Zoom

Slack

Teams

Job description

Description:

On-site in either San Francisco, CA or Austin, TX

We're seeking an onsite IT Specialist for our client's office in either San Francisco or Austin, TX to manage their technology infrastructure and support a growing team. You'll be the point person for identity and access management, endpoint management, and end-user support in a collaborative environment that values agency and results.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $70.00/hr. w2

Responsibilities:

• User Productivity: Implement and manage software and services that enhance productivity for both our engineering and GTM teams.
• Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems.
• Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency.
• System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom.
• Device Management: Order, configure, deploy, and maintain laptops and other hardware for employees across all offices.
• Security & Compliance: Implement and maintain end-user security best practices across all IT systems.
• Documentation & Inventory: Create clear documentation and manage IT assets and licenses.

Experience Requirements:

• 3+ years in a technical IT support role.
• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• Experience with Okta administration and Okta Workflows automation.
• Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security.
• Experience administering collaboration tools (Zoom, Teams, Slack).
• Strong knowledge of Google Workspace and Microsoft Office 365 administration.
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving abilities and organizational skills.
• Experience supporting both local and remote staff.

Education Requirements:

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.