Settlement Solutions Specialist

Beacon Account Services; Town of Texas (WI); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Beacon Account Services is hiring the first Settlement Solution Specialists to help people resolve past-due accounts. You will contact individuals, understand what they can realistically afford, and guide them to one of the approved resolution plans with a trusted, one-on-one approach.

This is a remote, full-time role focused on conversation, enrollment, and setting up autopay to ensure plans stay in place. Base pay is $25/hr with a commission incentive, building a team as it grows.

Qualifications

• Two or more years closing on the phone in a consultative role.

Responsibilities

• Call people with past-due accounts and earn the thirty seconds it takes to be heard.
• Establish honestly what the person can afford before presenting anything, working through income and expenses.
• Present the approved resolution options clearly and make the case that a plan beats leaving the account as is.
• Handle questions about who we are, why we are calling, and what happens to their account.
• Close enrollment and take the first payment on the call where possible.
• Set up autopay on a schedule matched to the person's pay dates.

Job description

Beacon Account Services helps people resolve past-due accounts and move forward. When an account falls behind, we work with the person to find a realistic way through it: a payment plan or a settlement that fits their actual budget, set up with a real person who stays with them until it is resolved. We treat every person with dignity and patience, and we believe that behind every account is a person. We work with people, not against them.

About the Role

Beacon Account Services is hiring the first Settlement Solution Specialists for a new team. You will call people whose accounts have fallen behind and who, in most cases, have stopped believing there is a way out. There is. We have a set of approved resolution options, including settlement plans, already priced and ready to offer. Your job is to reach the person, understand what they can genuinely afford, and help them see that taking one of these plans is a better road than doing nothing.

This is a consultative sales and enrollment role. The options are already set, and what you are being hired for is the conversation with the person: earning enough trust to have an honest conversation matching them to the right plan, and getting them started on it that day in a way that holds up months later.

We are currently hiring remote Settlement Solution Specialists in Arizona and Texas.

What You'll Do

• Call people with past-due accounts and earn the thirty seconds it takes to be heard
• Establish honestly what the person can afford before presenting anything, working through income, expenses, and what is realistic
• Present the approved resolution options clearly, and make the case that a plan beats leaving the account where it is
• Handle the questions that come with a call from a company the person has not heard of, including who we are, why we are calling, and what happens to their account
• Close the enrollment, and take the first payment on the call wherever possible
• Set up autopay on a schedule matched to the person's pay dates, so the plan survives month two
• Hand the account to a Dedicated Account Specialist with the full picture of what the person can afford and what they told you
• Give every required disclosure on every contact, and keep accurate records of each attempt and conversation
• Work strictly inside FDCPA, Reg F, and state requirements, including contact-frequency limits and validation rules

What We're Looking For

• Two or more years closing on the phone in a consultative role, where the decision was significant to the person and the close happened on the call
• Experience running a real budget or affordability conversation with someone in financial difficulty
• Experience selling from a fixed, approved menu of options that you were not able to change or discount
• The ability to build trust quickly as an unfamiliar caller, on a subject the person would rather avoid
• Resilience. Most people do not answer, and many who do are not pleased to hear from you
• Working knowledge of FDCPA and Reg F, or the demonstrated ability to learn and follow a compliance-constrained script exactly
• Willingness to be measured not only on plans started but on whether those plans are still being paid sixty days later
• Ability to pass a background check, and to be individually registered or licensed in states that require it
• Will be willing to be registered as a collection under our state licenses where required. Beacon will handle all the filings and the cost.

Nice to Have

• Experience on the enrollment side of a debt-relief, patient financial services, or hardship-program team
• Familiarity with payment portals, ACH authorization, and autopay setup

Compensation

This is a regular full-time position, 40 hours per week. Base compensation is $25/hr.

In addition to base compensation, this position qualifies for commission. Settlement Account Specialists earn a monthly bonus based on the agents’ performance, subject to the terms outlined in the company's incentive plan.

We are building this team from the ground up, which means the people who join now shape how the work gets done.