Servicio al Cliente / Representante de Ventas Internas

Velocity Staffing; Sunnyvale (CA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Training & development

Competitive Compensation

Career path development

Hard work, collaboration, humanity,fun

Job summary

AlphaGraphics Sunnyvale is seeking a Customer Service / Inside Sales Representative (CSR) to serve as the primary internal representative, translating product and service capabilities to customers and guiding them through the ordering process.

You will build relationships, handle inquiries, take orders, and assist with marketing efforts such as mailings and social media; a collaborative, fast-paced environment values initiative and reliability.

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Executes a variety of marketing functions including: Mailings, New Customer appreciation program, such as hand written Thank you cards, etc., Website and Social Media postings
• Assists with Print Bindery as needed, and manages the Blueprints production.

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

Our tight-knit team in AlphaGraphics Sunnyvale is actively seeking a Customer Service / Inside Sales Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.

Customer Service / Inside Sales Representative Perks and Benefits:

• Competitive Compensation
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

More than anything, we’re looking for a highly collaborative and dependable person who is driven by the opportunity to contribute to the success of the business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member.

Customer Service / Inside Sales Representative (CSR) Daily Tasks:

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.
• Executes a variety of marketing functions including:
  • Mailings,
  • New Customer appreciation program, such as hand written Thank you cards, etc.
  • Website and Social Media postings
• Assists with Print Bindery as needed, and manages the Blueprints production

Customer Service / Inside Sales Representative (CSR) Role Qualifications:

• Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
• Ability to effectively build relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to continuously look for ways to help people.
• Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.

AlphaGraphics is an established leader in the Printing, Design, and Shipping industries. Our mission is to partner with other businesses and provide them with high-quality solutions that solve problems.