ServiceTitan Training & Adoption Specialist

The JOY FM; Virginia; On-site; USD 65,000 - 90,000; Full time

Job summary

The JOY FM is seeking a ServiceTitan Trainer to develop, coordinate, and deliver training programs across service, sales, dispatch, customer service, and management teams. This role ensures users understand system functionality and maximize efficiency using ServiceTitan tools.

You will serve as a subject matter expert, supporting ongoing adoption, process improvements, and employee development. This full-time, on-site position includes creating materials, coaching staff, and maintaining training

Qualifications

• 2+ years of ServiceTitan experience required.
• Experience in training, onboarding, coaching, or employee development preferred.
• Experience in residential or commercial service industries such as HVAC, plumbing, electrical, roofing, garage doors, pest control, or home services preferred.
• Experience with software implementation or business process improvement is a plus.

Responsibilities

• Develop and deliver ServiceTitan training programs for new hires and existing employees.
• Conduct instructor-led, virtual, and hands-on training sessions.
• Create training materials, manuals, job aids, videos, and standard operating procedures.
• Train employees on ServiceTitan modules including dispatching, scheduling, customer management, memberships, estimates, invoicing, reporting, and mobile applications.
• Assess employee training needs and identify knowledge gaps.
• Provide one-on-one coaching and system support to users.
• Monitor employee proficiency and recommend additional training as needed.
• Collaborate with leadership to ensure ServiceTitan workflows align with company goals and operational processes.
• Assist with implementation of new ServiceTitan features, updates, and process changes.
• Maintain training records and track employee participation and performance.
• Support change management initiatives and encourage system adoption.
• Troubleshoot user issues and coordinate problem resolution with management and vendors when necessary.
• Generate reports related to training effectiveness and system utilization.
• Stay current on ServiceTitan enhancements, best practices, and industry trends.
• Participate in process improvement initiatives to maximize operational efficiency.
• Perform other duties as assigned.

Skills

ServiceTitan expertise

Public speaking

Training delivery

Documentation creation

Microsoft Office

Problem solving

Communication

Project management

Coaching

Adaptability

Education

High school diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Office Suite

Teams

PowerPoint

Training software

Job description

The JOY FM is seeking a ServiceTitan Trainer to develop, coordinate, and deliver training programs across service, sales, dispatch, customer service, and management teams. This role ensures users understand system functionality and maximize efficiency using ServiceTitan tools.

You will serve as a subject matter expert, supporting ongoing adoption, process improvements, and employee development. This full-time, on-site position includes creating materials, coaching staff, and maintaining training