ServiceTitan Trainers

The JOY FM; Virginia; On-site; USD 65,000 - 90,000; Full time

Job summary

The JOY FM is seeking a ServiceTitan Trainer to develop, coordinate, and deliver training programs across service, sales, dispatch, customer service, and management teams. This role ensures users understand system functionality and maximize efficiency using ServiceTitan tools.

You will serve as a subject matter expert, supporting ongoing adoption, process improvements, and employee development. This full-time, on-site position includes creating materials, coaching staff, and maintaining training

Qualifications

• 2+ years of ServiceTitan experience required.
• Experience in training, onboarding, coaching, or employee development preferred.
• Experience in residential or commercial service industries such as HVAC, plumbing, electrical, roofing, garage doors, pest control, or home services preferred.
• Experience with software implementation or business process improvement is a plus.

Responsibilities

• Develop and deliver ServiceTitan training programs for new hires and existing employees.
• Conduct instructor-led, virtual, and hands-on training sessions.
• Create training materials, manuals, job aids, videos, and standard operating procedures.
• Train employees on ServiceTitan modules including dispatching, scheduling, customer management, memberships, estimates, invoicing, reporting, and mobile applications.
• Assess employee training needs and identify knowledge gaps.
• Provide one-on-one coaching and system support to users.
• Monitor employee proficiency and recommend additional training as needed.
• Collaborate with leadership to ensure ServiceTitan workflows align with company goals and operational processes.
• Assist with implementation of new ServiceTitan features, updates, and process changes.
• Maintain training records and track employee participation and performance.
• Support change management initiatives and encourage system adoption.
• Troubleshoot user issues and coordinate problem resolution with management and vendors when necessary.
• Generate reports related to training effectiveness and system utilization.
• Stay current on ServiceTitan enhancements, best practices, and industry trends.
• Participate in process improvement initiatives to maximize operational efficiency.
• Perform other duties as assigned.

Skills

ServiceTitan expertise

Public speaking

Training delivery

Documentation creation

Microsoft Office

Problem solving

Communication

Project management

Coaching

Adaptability

Education

High school diploma or GED

Associate's degree preferred

Bachelor's degree preferred

Tools

Microsoft Office Suite

Teams

PowerPoint

Training software

Job description

Monday - Friday: 8:00 AM - 5:00 PM The ServiceTitan Trainer is responsible for developing, coordinating, and delivering training programs related to the ServiceTitan platform for employees across service, sales, dispatch, customer service, and management teams. This position ensures users understand system functionality, follow company processes, and maximize efficiency through proper utilization of ServiceTitan tools and features. The ServiceTitan Trainer serves as a subject matter expert and supports ongoing system adoption, process improvements, and employee development.

Essential Duties and Responsibilities

• Develop and deliver ServiceTitan training programs for new hires and existing employees.
• Conduct instructor‑led, virtual, and hands‑on training sessions.
• Create training materials, manuals, job aids, videos, and standard operating procedures.
• Train employees on ServiceTitan modules including dispatching, scheduling, customer management, memberships, estimates, invoicing, reporting, and mobile applications.
• Assess employee training needs and identify knowledge gaps.
• Provide one‑on‑one coaching and system support to users.
• Monitor employee proficiency and recommend additional training as needed.
• Collaborate with leadership to ensure ServiceTitan workflows align with company goals and operational processes.
• Assist with implementation of new ServiceTitan features, updates, and process changes.
• Maintain training records and track employee participation and performance.
• Support change management initiatives and encourage system adoption.
• Troubleshoot user issues and coordinate problem resolution with management and vendors when necessary.
• Generate reports related to training effectiveness and system utilization.
• Stay current on ServiceTitan enhancements, best practices, and industry trends.
• Participate in process improvement initiatives to maximize operational efficiency.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or GED required.
• Associate's or Bachelor's degree in Business Administration, Education, Training,
• Information Systems, or related field preferred.

Experience

• 2+ years of ServiceTitan experience required.
• Experience in training, onboarding, coaching, or employee development preferred.
• Experience in residential or commercial service industries such as HVAC, plumbing, electrical, roofing, garage doors, pest control, or home services preferred.
• Experience with software implementation or business process improvement is a plus.

Knowledge, Skills, and Abilities

• Advanced knowledge of the ServiceTitan platform.
• Ability to explain technical concepts to users with varying experience levels.
• Strong presentation, facilitation, and public speaking skills.
• Excellent written and verbal communication abilities.
• Strong organizational and project management skills.
• Ability to develop effective training materials and documentation.
• Proficiency with Microsoft Office Suite, Teams, PowerPoint, and training software.
• Strong problem-solving and troubleshooting abilities.
• Ability to analyze reports and identify training opportunities.
• Ability to work independently and manage multiple priorities.
• Strong customer service mindset and interpersonal skills.

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