ServiceTitan Systems & Standards Specialist

Intermountain Home Services; Sandy (UT); On-site; USD 60,000 - 90,000; Full time

Job summary

Intermountain Home Services in Utah is seeking a ServiceTitan Administrator to support optimization and standardization across brands and locations. The role serves as a first-line Help Desk support, handling issue resolution, data integrity, and configuration requests.

You will collaborate with peers to document, test, and deploy enhancements, align with enterprise standards, and assist with training, SOPs, and adoption of new features.

Qualifications

• 3+ years of experience with ServiceTitan in operations, dispatch, or admin.
• Strong understanding of ServiceTitan modules (Pricebook, Jobs, Payroll, Memberships, Business Units).
• Excellent communication, analytical and problem-solving skills.
• Ability to manage multiple priorities and meet tight deadlines.
• Proficiency with Excel/Google Sheets and process tools (Asana, Monday).

Responsibilities

• Monitor and respond to ServiceTitan Help Desk tickets and user inquiries.
• Diagnose and resolve system issues and data configuration challenges.
• Escalate complex or system-wide issues to the ServiceTitan Administrator as needed.
• Document resolutions for knowledge base reference.
• Support testing and deployment of new configurations and processes.
• Help maintain system data accuracy and consistency across all tenants.

Skills

Communication

Analytical skills

Problem solving

Tools

Excel/Google Sheets

Documentation tools

Asana

Monday.com

Job description

Intermountain Home Services in Utah is seeking a ServiceTitan Administrator to support optimization and standardization across brands and locations. The role serves as a first-line Help Desk support, handling issue resolution, data integrity, and configuration requests.

You will collaborate with peers to document, test, and deploy enhancements, align with enterprise standards, and assist with training, SOPs, and adoption of new features.