ServiceTitan Operations & Dispatch Specialist

Apex Service Partners; Oak Brook (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Apex Service Partners is seeking a hands-on ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin markets. The role blends ServiceTitan system support with day-to-day operational and administrative duties for field and office teams.

You’ll troubleshoot tickets, assist with onboarding and training, optimize workflows, and partner with the regional team to drive data accuracy and better service delivery across multiple brands.

Qualifications

• 2+ years of ServiceTitan experience in CSR/dispatch/admin roles.
• Experience with home services operations (HVAC/plumbing/electrical) preferred.
• Strong dispatching, scheduling, and office workflow knowledge.
• Excellent problem-solving and customer-service mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies.
• Manage and resolve daily tickets and user requests; troubleshoot and guide users.
• Support onboarding, account setup, permissions, and basic training.
• Assist with system configuration updates and workflow improvements.
• Collaborate with regional ServiceTitan team to address issues and implement enhancements.
• Help ensure data accuracy and proper system usage.
• Support dispatch and scheduling with system questions and workflow issues.
• Assist with job setup, call booking workflows, and technician scheduling alignment.
• Partner with offices on day-to-day operational challenges and process improvements.
• Provide reporting pulls, data updates, and system audits.
• Maintain SOPs and ensure consistency across locations.
• Assist with KPI and performance data reporting.
• Bridge field teams, office staff, and leadership to improve communication and execution.
• Stay current on ServiceTitan functionality and industry best practices.

Skills

ServiceTitan experience

CSR/Dispatch/Admin experience

Home services operations exposure

Communication skills

Detail-oriented

Job description

Apex Service Partners is seeking a hands-on ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin markets. The role blends ServiceTitan system support with day-to-day operational and administrative duties for field and office teams.

You’ll troubleshoot tickets, assist with onboarding and training, optimize workflows, and partner with the regional team to drive data accuracy and better service delivery across multiple brands.