ServiceTitan & Operations Support Specialist

Apex Service Partners; Oak Brook (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Apex Service Partners is seeking a hands-on ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin markets. The role blends ServiceTitan system support with day-to-day operational and administrative duties for field and office teams.

You’ll troubleshoot tickets, assist with onboarding and training, optimize workflows, and partner with the regional team to drive data accuracy and better service delivery across multiple brands.

Qualifications

• 2+ years of ServiceTitan experience in CSR/dispatch/admin roles.
• Experience with home services operations (HVAC/plumbing/electrical) preferred.
• Strong dispatching, scheduling, and office workflow knowledge.
• Excellent problem-solving and customer-service mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies.
• Manage and resolve daily tickets and user requests; troubleshoot and guide users.
• Support onboarding, account setup, permissions, and basic training.
• Assist with system configuration updates and workflow improvements.
• Collaborate with regional ServiceTitan team to address issues and implement enhancements.
• Help ensure data accuracy and proper system usage.
• Support dispatch and scheduling with system questions and workflow issues.
• Assist with job setup, call booking workflows, and technician scheduling alignment.
• Partner with offices on day-to-day operational challenges and process improvements.
• Provide reporting pulls, data updates, and system audits.
• Maintain SOPs and ensure consistency across locations.
• Assist with KPI and performance data reporting.
• Bridge field teams, office staff, and leadership to improve communication and execution.
• Stay current on ServiceTitan functionality and industry best practices.

Skills

ServiceTitan experience

CSR/Dispatch/Admin experience

Home services operations exposure

Communication skills

Detail-oriented

Job description

Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence.

Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day‑to‑day operational and administrative support for our field and office teams.

This is a hands‑on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.

What You’ll Do

• Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
• Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance
• Support user onboarding, account setup, permissions, and basic training
• Assist with system configuration updates and workflow improvements
• Partner with the regional ServiceTitan team to elevate issues and implement enhancements
• Help ensure data accuracy, consistency, and proper system usage

Operations, Dispatch & Admin Support

• Support dispatch and scheduling teams with system questions, workflow issues, and optimization
• Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
• Partner with office teams on day‑to‑day operational challenges and process improvements
• Provide administrative support such as reporting pulls, data updates, and system audits
• Help maintain standard operating procedures (SOPs) and ensure consistency across locations
• Support basic reporting needs for operators (KPIs, job tracking, performance data)
• Act as a bridge between field teams, office staff, and leadership to improve communication and execution

Market Partnership & Continuous Improvement

• Build strong relationships with GMs, dispatchers, CSRs, and office managers
• Identify opportunities to streamline workflows and improve efficiency
• Support adoption of best practices across ServiceTitan and operations
• Stay current on ServiceTitan functionality and industry best practices

What You’ll Bring

• 2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
• Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
• Strong understanding of dispatching, scheduling, and office workflows
• Ability to manage multiple priorities in a fast‑paced environment
• Excellent problem‑solving skills with a hands‑on, “jump in and help” mindset
• Strong communication skills with a customer‑service approach to internal teams
• Highly organized with strong attention to detail
• Comfortable working across systems, teams, and operational challenges
• ServiceTitan Certification is a plus, but not required

Apex Service Partners is an Equal Opportunity Employer.