ServiceTitan Integrations Manager

Guild Garage Group; Northern (KY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote work

Job summary

Guild Garage Group is seeking a ServiceTitan Integrations Manager (PSM) for Residential Home Services (Garage Doors). This remote role reports to the VP of Integrations and offers a $90,000–$110,000 annual salary. You will lead onboarding, adoption, and optimization across brands, acting as the go-to ServiceTitan expert and ensuring operational consistency.

The role demands strong project management, training, and relationship management skills, with travel onsite for go-live support as needed.

Qualifications

• Must have hands-on experience as a ServiceTitan user or admin.
• Experience guiding brands through onboarding and adoption.

Responsibilities

• Serve as the primary ServiceTitan partner for Guild Garage Group brands.
• Guide brands from onboarding through operational maturity.
• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows.
• Travel onsite 1–2 weeks during go-live to support launch and stabilization.

Tools

ServiceTitan

Job description

ServiceTitan Integrations Manager (PSM) – Residential Home Services (Garage Doors)

Guild Garage Group

Remote Position | $90,000 – $110,000 annually | Reports to VP of Integrations

MUST HAVE: Hands-on experience as a ServiceTitan user or admin!

Position Summary

The ServiceTitan Integrations Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan. The PSM serves as the go‑to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands. This is a fast‑paced, high‑volume role requiring strong project management, training, coaching, and relationship management skills.

Key Responsibilities

• Serve as the primary ServiceTitan partner for assigned brands
• Guide brands from onboarding through operational maturity
• Build strong relationships with leadership and operational teams
• Ensure successful adoption of Guild Garage Group standards and best practices

Onboarding & Implementation

• Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
• Translate legacy workflows into scalable ServiceTitan processes and Guild standards
• Project manage onboarding timelines, deliverables, and go‑live execution
• Travel onsite for 1–2 weeks during go-live to support launch and stabilization

Training & Coaching

• Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
• Provide ongoing coaching to improve adoption, consistency, and operational performance