Services Trainer & Technical Writer - Data Center Solutions

nVent; Oklahoma City (OK); Remote; USD 80,000 - 170,000; Full time

Job summary

An established industry player in electrical solutions is seeking a dynamic individual to lead training initiatives for its innovative data center products. This role offers the chance to work remotely while providing crucial training and mentorship to customers. You'll develop engaging training materials, collaborate with sales teams, and continuously improve programs based on customer feedback. With a commitment to integrity and customer focus, this company fosters a collaborative work culture and provides a comprehensive benefits package, ensuring your career growth and community engagement. If you are passionate about education and technology, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

401(k) matching

Tuition reimbursement

Opportunity for career advancement

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing in customer-facing roles.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Excellent communication skills

Presentation skills

Problem-solving skills

Technical writing

Organizational skills

Education

Bachelor's degree in a related field

Tools

Remote training technologies

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) matching, and tuition reimbursement
5. Commitment to community engagement and support for philanthropic activities
6. Innovative and collaborative work culture that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance
4. Collaborate with sales and customer service teams to identify training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Previous experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational skills and attention to detail
4. Experience in developing training materials and programs
5. Proficiency in remote training technologies and software

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.