Services Trainer & Technical Writer - Data Center Solutions

nVent; Baltimore (MD); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dedicated Training Specialist to enhance customer engagement through effective training sessions on data center products. This role involves creating and delivering comprehensive training materials, providing mentorship, and collaborating with sales teams to tailor training programs to customer needs. The ideal candidate will thrive in a supportive and innovative culture that prioritizes integrity and customer focus. If you are passionate about empowering others through knowledge and enjoy a flexible work environment, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Career advancement opportunities

Community involvement initiatives

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing.

Responsibilities

• Conduct onsite training for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package, including medical, dental, vision, and retirement plans
5. Commitment to community involvement and employee philanthropy
6. Supportive and innovative company culture that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Travel to customer locations as needed to deliver onsite training

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and technologies
3. Strong organizational skills for managing training logistics
4. Previous roles in customer support or technical assistance
5. Knowledge of instructional design principles