Services Trainer & Technical Writer - Data Center Solutions

nVent; Louisville (KY); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead training initiatives for their innovative data center products. This role offers the opportunity to work remotely while conducting impactful training sessions for key customers, ensuring they are well-equipped to install and maintain essential systems. You will develop engaging training materials and collaborate with various teams to enhance customer satisfaction. Join a supportive and innovative organization that values integrity and fosters career growth, all while making a difference in the community through philanthropic efforts.

Benefits

Comprehensive Benefits Package

401(k) Retirement Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Career Advancement Opportunities

Supportive Work Culture

Community Involvement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven experience in technical training and writing.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package, including medical, dental, vision, and a 401(k) retirement plan with company match
5. Commitment to community involvement and philanthropic activities
6. Supportive and innovative work culture that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers throughout the installation and maintenance processes
4. Collaborate with sales and customer service teams to identify training needs and create customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in electrical connection and protection solutions
2. Familiarity with data center operations and equipment
3. Strong organizational skills and attention to detail
4. Previous experience in a global organization
5. Ability to adapt training methods to diverse audiences