Services Trainer & Technical Writer - Data Center Solutions

nVent; Columbia (MD); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead technical training for customers in the electrical solutions sector. This role involves conducting onsite training sessions, developing comprehensive training materials, and collaborating with sales teams to tailor programs to customer needs. With a focus on innovation and integrity, this opportunity offers career advancement within a global organization. Enjoy a flexible work environment, the chance to make a meaningful impact, and a comprehensive benefits package that supports your well-being and professional growth.

Benefits

Comprehensive benefits package

Career advancement opportunities

Remote work flexibility

Community support initiatives

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing preferred.

Responsibilities

• Conduct onsite training for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Tools

Online training tools and platforms

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans
5. Commitment to community support and philanthropic activities
6. Dynamic work environment with a focus on innovation and integrity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in developing customized training programs for technical products
2. Familiarity with the electrical solutions industry and customer needs
3. Strong organizational skills to manage multiple training sessions effectively
4. Experience with online training tools and platforms
5. Previous involvement in community service or philanthropic activities

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.