Services Trainer & Technical Writer - Data Center Solutions

nVent; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

This innovative firm is seeking a dynamic individual to lead training initiatives for data center products. In this role, you will conduct engaging training sessions, develop comprehensive materials, and collaborate with various teams to enhance customer experience. The position offers the flexibility of remote work, a strong commitment to employee development, and a supportive culture that values integrity and customer satisfaction. If you are passionate about education and technology, this opportunity will allow you to make a significant impact while advancing your career in a global organization.

Benefits

Comprehensive benefits package

Medical, dental, and vision plans

Retirement plan with company match

Tuition reimbursement

Flexible work arrangements

Community engagement support

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience in technical training and writing in customer-facing roles.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials like manuals and presentations.
• Collaborate with teams to identify training needs.

Skills

Communication Skills

Presentation Skills

Problem-Solving Skills

Technical Writing

Organizational Skills

Education

Bachelor's degree in a related field

Tools

Online training platforms

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office with flexible arrangements
4. Comprehensive benefits package including medical, dental, and vision plans, retirement plan with company match, and tuition reimbursement
5. Commitment to community engagement and support for employee philanthropic activities
6. Innovative and supportive work culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical fields
2. Familiarity with data center products and systems
3. Strong organizational skills and attention to detail
4. Experience with online training platforms and tools
5. Ability to adapt training methods to various learning styles