Services Technician-W2

Insight; Hanover Park (IL); On-site; USD 28,000 - 37,000; Full time

Job summary

Insight is seeking a Services Technician to install, modify, repair, test, and service systems and communications equipment onsite at our Hanover Park, IL location. The role covers hardware, software configuration, cabling, and network support, with a 10:00am–6:30pm shift.

The ideal candidate has a BA/BS or 2 years of related experience, A+ and vendor hardware certs, plus hands-on hardware troubleshooting for laptops/desktops. This is a full-time onsite role with opportunities to advance.

Qualifications

• Bachelor's degree or 2 years related experience; LAN/WAN and server software experience required.
• A+ certification and at least one vendor hardware certification required.
• Minimum one year hardware troubleshooting experience on laptops/desktops for Tier One vendors.
• Familiar with vendor websites to find hardware updates and driver updates; experience with Tier One products.
• Basic scripting to automate tasks is a plus but not required.
• Strong documentation and testing skills with attention to detail.

Responsibilities

• Perform hardware and peripheral repairs and test hardware installations to minimize client downtime.
• Install and test system hardware; set up hardware and identify problems.
• Complete client build documentation and return defective products/parts per policy.
• Identify hardware problems and determine cost-effective resolutions; order replacements.
• Unpack/pack devices and follow written/verbal instructions.
• Install, test, and configure network and data communication equipment; support NOS.

Skills

Windows OS

A+ Certification

Hardware Troubleshooting

Vendor Certifications

Networking Basics

Education

Bachelor's or 2 years related experience

Tools

Ghost imaging

Microsoft SCCM

Job description

Services Technician – W2

Location: This role is fully onsite in our Hanover Park, IL office.

Shift: 10:00am 6:30pm

Salary: $23.50/hr

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

About The Role

The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks. Incumbents service both internal Insight teammates, as well as clients on site. As a Services Technician, you will get to:

Hardware

• Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
• Installs and tests system hardware. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions.
• Completes all required documentation involved in a client build. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.
• Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.
• Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.
• UnPack and pack new and completed devices. Must have the ability to follow written and verbal instructions.
• Other duties as assigned per manager request or instructions.

Networking

• Installs, tests, and configures network and data communication equipment such as switches, routers, firewalls, VPN devices, etc.
• Installs, tests, and supports Network Operating Systems (NOS) and their applications.
• Performs server hardware support, troubleshooting.
• Other duties as assigned per manager request.

What We’re Looking For

• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience. LANs, WANs, Personal Computers, messaging and server software applications experience required.
• Ability to automate tasks using basic scripting techniques is a plus but not required.
• Must be able to work with both ends of basic level testing as well as high level testing and documentation when requested.
• Extensive knowledge of windows operating systems, Windows Operating systems, vendor diagnostics, re-image software such as Ghost, Microsoft SCCM, Virus scan software.
• Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors.
• Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).
• A+ certification and at least one vendor hardware certification required.
• Minimum of one (1) year bench and/or on-site service technical experience.

Be AmbITious:

This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.