Flex Service Technician W2

Insight Enterprises, Inc.; Hanover Park (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Insight Enterprises, Inc. is seeking a Service Technician Flex W2 for our Hanover Park, IL office. This onsite role involves diagnosing and repairing hardware and peripherals, installing and testing hardware, and maintaining thorough technical documentation for billing and compliance.

You will also support depot programs like Hot Swap and Repair. The position emphasizes strong IT support experience, excellent communication, and a customer-focused approach, with opportunities for career

Qualifications

• IT-related certificate or diploma.
• 2–5 years of troubleshooting or IT support experience.
• Strong communication, organizational, customer service, and problem-solving skills.
• A+ certification (preferred).

Responsibilities

• Diagnosing and repairing hardware and peripheral issues using efficient, cost-effective solutions to minimize client downtime.
• Installing and testing hardware, ensuring everything works and following specialized instructions.
• Completing all required technical documentation for billing, product returns, and compliance.
• Supporting Insight’s depot programs such as Hot Swap and Repair.

Skills

IT troubleshooting

Communication

Customer service

Problem-solving

Organizational skills

Education

IT certificate or diploma

A+ certification (preferred)

Job description

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Hanover Park, IL, US, 11111

Requisition Number: 105881

Location:

This role is fully onsite in our Hanover Park, IL office.

Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Service Technician Flex W2 with Insight, you will be the go-to expert installing, repairing, testing, and servicing a wide range of systems and communication technologies. You’ll solve problems, keep clients running smoothly, and help build the digital infrastructure of tomorrow.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which includes sick time after 90 days and access to our retirement plans.

As a Service Technician Flex W2, you will get to:

• Diagnosing and repairing hardware and peripheral issues using the most efficient, cost-effective solutions to minimize client downtime.
• Installing and testing hardware, ensuring everything works flawlessly and following any specialized instructions.
• Completing all required technical documentation for billing, product returns, and compliance.
• Supporting Insight’s depot programs such as Hot Swap and Repair

Be AmbITious:

In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As a Service Technician Flex W2 at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

We are looking for a Service Technician Flex W2 with:

• IT-related certificate or diploma
• 2–5 years of troubleshooting or IT support experience
• Strong communication, organizational, customer service, and problem-solving skills
• A+ certification (preferred)

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.