Services Technician

Cyod; Hanover Park (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Insight is hiring a Services Technician for an on-site role in Hanover Park, IL. The position involves installation, modification, repair, testing, and servicing of hardware, peripherals, software configurations, and network cabling.

Compensation is $20/hr and the role is a W2 opportunity with a Fortune 500 Solutions Integrator. You will support voice, video, and data cabling, configure network devices, and perform diagnostics to ensure minimal downtime for customers.

Qualifications

• Bachelor's degree or 2 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, Personal Computers, messaging and server software experience required.
• Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
• Ability to automate tasks using basic scripting techniques required.
• Remotely manage devices to determine user experiences and debug issues, utilizing knowledge base and call script skills.

Responsibilities

• Perform hardware and peripheral repairs, diagnosing problems and minimizing customer downtime.
• Provide telephone support for a geographically dispersed user community.
• Install, test, and configure network and data communication equipment (switches, routers, firewalls, VPN devices).
• Other duties as assigned.

Skills

Remote support

Network basics

Scripting basics

English communication

Education

Bachelor's degree or 2 years related experience

Tools

Networking gear

Job description

Services Technician

Location: This role is fully onsite in our Hanover Park, Illinois office.

Compensation: $20/hr

Now is the time to bring your expertise to a W2 role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Services Technician with Insight, you will be performing installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, which include sick time after 90 days and access to our retirement plans.

Responsibilities

• Perform necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.
• Provide telephone support for a geographically dispersed user community using a combination of desktop remote control products
• Install, test, and configure network and data communication equipment such as switches, routers, firewalls, VPN devices, etc
• Other duties as assigned

Be AmbITious

In this opportunity, it's not just about what you do today but also about where you can go tomorrow. As a Services Technician at Insight, you have the potential for advancement within our organization; not just vertically but horizontally as well. Bringing your passion, dedication, and collaborative spirit to Insight will not only allow you to elevate your existing skills but also acquire new ones through enriching experiences and opportunities.

Qualifications

• Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.
• LANs, WANs, Personal Computers, messaging and server software applications experience required.
• Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.
• Ability to automate tasks using basic scripting techniques required.
• Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required.
• Must be able to work with both ends of basic level testing as well as high level testing and documentation.
• Ability to communicate in and understand English to the extent necessary to fulfill/perform the essential job functions

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune's World's Best Workplaces list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.