Services Team Lead 2nd shift

Insight; Fort Worth (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Services Team Lead in Fort Worth, TX. This fully onsite role emphasizes people-first values, where your leadership will guide a dedicated team in achieving Telecom Expense Management goals. You will have the opportunity to coach and mentor teammates, ensuring they have the support needed to excel. With a focus on continuous improvement and client satisfaction, your contributions will play a crucial role in the team's success. This position offers a chance to grow your career in a dynamic environment that values innovation and collaboration.

Qualifications

• Bachelor's degree or 2-3 years of related experience required.
• Proven track record in handling escalations and mentoring.

Responsibilities

• Lead a Services team to achieve Telecom Expense Management goals.
• Coach teammates and manage workload to ensure client satisfaction.

Skills

Team Leadership

Mentoring

Escalation Management

Client Relationship Management

Education

Bachelor's Degree

2-3 Years Related Experience

Job description

Location: This role is fully onsite in our Fort Worth, TX office.

Updated - Team Lead 2nd shift - 2 pm - 10:30 pm

Insight at a Glance

• 14,000+ engaged teammates globally

• #20 on Fortune's World's Best Workplaces list

• $9.2 billion in revenue

• Received 35+ industry and partner awards in the past year

• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Services Team Lead, you will be responsible for leading a Services team to success in reaching Telecom Expense Management goals and providing support. We will count on you to process execution and evaluation, workload leveling, strategic implementation of improved processes, and building client relationships. Along the way, you will get to:

• Coach teammates on proactive activities to drive success within the Services Department.

• Manage workload of teammates by ensuring adequate coverage in all situations, including providing personal relief/coverage for clients, being available to answer phones and emails, and doing what is necessary to ensure all requests are handled appropriately.

• Provide escalation direction and/or assistance to teammates.

• Regularly monitor teammate/client phone calls for training opportunities and provide feedback to Services management.

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Bachelor's degree (B. A.) from a four-year college or university; or two to three years of related experience.

• Must have a proven track record in handling and resolving escalations.

• Proven mentoring and training abilities needed.

• Success in increasing teammate morale and successfully leading a team is a plus.