Services Team Lead 2nd shift

Insight Technology; Fort Worth (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Services Team Lead to guide a talented team in achieving Telecom Expense Management goals. This role emphasizes leadership, mentorship, and client relationship management within a people-first culture. As a leader, you will coach your team to success, ensuring that all client requests are handled with care and efficiency. With a focus on continuous improvement and personal development, this position offers a unique opportunity to elevate your career in a supportive and innovative environment. Join a company that values its people and encourages you to reach your full potential.

Qualifications

• Bachelor's degree or 2-3 years of related experience required.
• Proven track record in handling escalations and mentoring.

Responsibilities

• Lead a Services team to achieve Telecom Expense Management goals.
• Coach teammates and manage workloads to ensure client satisfaction.
• Monitor calls for training opportunities and provide feedback.

Skills

Mentoring

Team Leadership

Escalation Management

Client Relationship Management

Education

Bachelor's degree

2-3 years of related experience

Job description

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Location: This role is fully onsite in our Fort Worth, TX office.

Updated: Team Lead 2nd shift - 2 pm - 10:30 pm

Insight at a Glance

14,000+ engaged teammates globally

$9.2 billion in revenue

Received 35+ industry and partner awards in the past year

$1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the Role

As a Services Team Lead, you will be responsible for leading a Services team to success in reaching Telecom Expense Management goals and providing support. We will count on you to process execution and evaluation, workload leveling, strategic implementation of improved processes, and building client relationships.

Along the way, you will get to:

1. Coach teammates on proactive activities to drive success within the Services Department.
2. Manage workload of teammates by ensuring adequate coverage in all situations - which will include providing personal relief/coverage for clients, being available to answer the phones and emails, and overall do what is necessary to ensure all requests are handled appropriately.
3. Provide escalation direction and/or assistance to teammates.
4. Regularly monitor teammate/client phone calls for training opportunities and provide feedback to Services management.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What We’re Looking For

1. Bachelor's degree (B.A.) from four-year College or university; or two to three years of related experience.
2. Must have a proven track record in handling and resolving escalations.
3. Proven mentoring and training abilities needed.
4. Success in increasing teammate morale and successfully leading a team a plus.

Nearest Major Market: Fort Worth
Nearest Secondary Market: Dallas
Job Segment: Telecom, Telecommunications, Manager, Cyber Security, Technology, Management, Security