Service Tech Coordinator

Keysight Technologies; Phoenix (AZ); On-site; USD 52,190 - 86,980; Full time

Benefits offered by this job

Medical, dental and vision coverage.

401(k) Plan.

Paid Holidays.

Tuition Reimbursement.

Adoption Assistance.

Job summary

Keysight Technologies is seeking a skilled electronics technician to calibrate, adjust, and repair a wide range of TMDE equipment in a fast-paced environment. You will diagnose issues, follow defined service processes, and support field staff and customers with clear, professional communication.

Candidates should have specialized electronics training or military experience, 5+ years of calibration/repair experience, and proven ability to work within production standards while upholding high

Qualifications

• Specialized electronics training or military experience.
• 5+ years calibration and repair of electronic test equipment.
• Experience with Keysight gear (oscilloscopes, analyzers, probes).
• Strong communication and documentation skills.

Responsibilities

• Perform calibrations, adjustments, and repairs on TMDE.
• Diagnose and resolve problems; escalate complex issues.
• Support field staff and customers with effective service.
• Maintain compliance with established production processes and ESD guidelines.

Skills

Electronics repair

Calibration

Customer communication

Documentation

Education

Associate's degree in electronics

Military electronic experience

Tools

Oscilloscopes

Logic analyzers

Spectrum analyzers

Signal generators

Network analyzers

Power supplies

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our workforce of approximately 15,000 employees creates world‑class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Keysight embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry‑first solutions. Diversity, equity and inclusion are integral to our culture and drivers of innovation, ensuring that every employee feels a sense of belonging and can thrive at all points in their careers.

Responsibilities

• Perform calibrations, adjustments, and repairs on Test Measurement and Diagnostic Equipment (TMDE).
• Diagnose and resolve technical problems of limited scope and complexity, escalating more difficult repairs to experienced technicians.
• Execute customer service assignments with defined objectives, even when repetitive, while maintaining high service quality.
• Clarify, analyze, develop, and implement actions and solutions within your area of expertise, supporting field staff and customers.
• Contribute consistently to team and service center delivery goals and adhere to established production processes.
• Communicate effectively with internal and external customers to ensure satisfaction, using verbal or written correspondence as appropriate.
• Exercise good discretion in the use of time and Keysight resources, maximizing existing assets and multitasking efficiently.
• Maintain high workmanship standards, promote ESD, Service Note compliance, and minimize re‑repair.
• Ensure compliance with ESD protocol and connector care requirements.

Qualifications

• Specialized training or certification in electronics (preferably an Associate’s degree in the field) or applicable military experience.
• Experience calibrating and repairing diverse Keysight equipment, including oscilloscopes, logic analyzers, sampling scopes, active and passive probes, signal generators, network analyzers, power supplies, power sensors, digital multimeters, spectrum analyzers, and other equipment with ranges up to 67GHz.
• 5+ years of related experience in calibration and repair of electronic test equipment (preferred).
• Demonstrated electronic and mechanical competence.
• Ability to operate within established production processes and achieve team production goals.
• Excellent communication skills; ability to initiate and sustain customer interaction and to document issues verbally or in writing.
• Strong organizational skills and the capacity to build and maintain professional relationships with a wide range of people.
• Adherence to the highest standards of business ethics.

Compensation

California pay range:USD52,190.00–USD86,980.00peryear.For other locations, pay ranges vary by region.

Benefits

• Medical, dental and vision coverage.
• Health Savings Account.
• Health Care and Dependent Care Flexible Spending Accounts.
• Life, Accident, Disability insurance.
• Business Travel Accident and Business Travel Health.
• 401(k) Plan.
• Flexible Time Off, Paid Holidays.
• Paid Family Leave.
• Discounts and Perks.
• Tuition Reimbursement.
• Adoption Assistance.

Performance Program

This role is eligible for the Keysight Results Bonus Program.

Equal Opportunity Statement

Keysight is an equal‑opportunity employer and encourages applicants from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected category under applicable law.