Services Solution Architect — Pre-Sales & Proposals

metrosys; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

MetroSys is seeking an experienced Services Pre-Sales Consultant to translate customer technology needs into well-defined service engagements. You will work across sales, technical resources, and partners to shape solutions, price, and scope engagements for delivery.

Ideal candidates bring IT services pre-sales experience, strong written and verbal communication, and the ability to manage multiple opportunities in a fast-paced environment.

Qualifications

• 3+ years in IT professional services, pre-sales or similar customer-facing tech role.
• Experience turning requirements into defined service engagements and proposals.
• Experience drafting or contributing to SOWs, proposals, pricing, and scopes.
• Understanding IT services lifecycle from discovery to delivery handoff.
• Ability to communicate with customers, executives, engineers, and vendors.
• Strong written communication for customer-facing docs.
• Identify risks, dependencies, and needed technical expertise.
• Solid organization to manage multiple opportunities and priorities.
• Working knowledge of Microsoft 365 and common CRM/planning tools.

Responsibilities

• Partner with sales during the services sales cycle to understand objectives, requirements, timelines, constraints, and outcomes.
• Facilitate discovery conversations to clarify project requirements and risks.
• Translate findings into defined service scopes, deliverables, responsibilities, timelines, and acceptance criteria.
• Create and refine SOWs, service proposals, estimates, and customer documentation for opportunities.
• Develop service pricing and resource models considering labor, partners, complexity, and margins.
• Determine delivery approach using internal staff, subcontractors, and partners.
• Coordinate validation with architects, engineers, and SMEs before presenting solutions.
• Support account executives during presentations, scope discussions, and negotiations.
• Identify scope gaps, dependencies, or risks before engagement finalization.
• Engage partners when specialized capabilities or extra delivery capacity is needed.
• Review partner proposals to align with customer requirements and MetroSys solution.
• Coordinate internal approvals for pricing, scope, resources, and terms.
• Prepare engagements for delivery with clear communication of expectations and responsibilities.
• Maintain accurate opportunity, pricing, scope, and engagement data in systems.
• Help develop reusable SOW language, estimating methods, and templates.

Skills

IT services

Pre-sales

Sales engineering

Technical services

Requirements gathering

SOWs pricing

Communication

CRM systems

Microsoft 365

Tools

CRM systems

Microsoft 365

Job description

MetroSys is seeking an experienced Services Pre-Sales Consultant to translate customer technology needs into well-defined service engagements. You will work across sales, technical resources, and partners to shape solutions, price, and scope engagements for delivery.

Ideal candidates bring IT services pre-sales experience, strong written and verbal communication, and the ability to manage multiple opportunities in a fast-paced environment.