Services Presales Consultant

ADP, Inc.; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

MicroAge is seeking a Services Pre-Sales Consultant to support qualification, scoping, pricing, and execution of internal and partner-delivered services. You will work with sales, technical resources, and partners to turn client requirements into actionable Statements of Work and service quotes.

The role emphasizes leading client discovery, developing SOWs, coordinating resources, and ensuring pricing integrity. Strong communication and cross-functional collaboration are essential.

Qualifications

• 3+ years in IT services pre-sales or related client-facing role.
• Lead discovery, define service scope, develop SOWs and proposals.
• Collaborate across sales, engineering, clients, and partners.
• Proficiency with Microsoft 365 and business apps; manage multiple opportunities.

Responsibilities

• Lead client discovery and determine delivery approach using internal, partner, or blended resources.
• Develop, review, and manage client-facing SOWs, proposals, and quotes with pricing integrity.
• Coordinate account executives, technical teams, and stakeholders through solution development and opportunities.
• Build and manage partner relationships, align terms, and ensure engagement execution.
• Coordinate service orders, procurement, invoicing, and handoff to PMO/delivery/finance/partners.
• Maintain opportunity docs, improve repeatable processes, and ensure confidentiality and control.

Skills

IT services pre-sales

SOWs & proposals

Pricing & delivery models

Stakeholder management

Microsoft 365

Tools

CRM

Quoting platforms

Services management platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Phoenix, AZ, US

Job Title: Services Pre-Sales Consultant

Location: TBD

Department: Services – Reporting to the Manager of Services Pre-Sales

Job Type: Full-Time

Job Summary:

MicroAge is seeking a Services Pre-Sales Consultant to support the qualification, scoping, pricing, and execution of internal and partner-delivered services. This client-facing role works with sales teams, technical resources, and strategic partners to turn client requirements into accurate, executable Statements of Work (SOWs) and services quotes.

Key Responsibilities:

• Lead client discovery and sales engagements to gather business and technical requirements, define scope, identify risks, and determine the optimal delivery approach using internal, partner, or blended resources.
• Develop, review, and manage client-facing SOWs, proposals, and quotes while ensuring scope accuracy, pricing integrity, margin protection, and compliance with internal approval processes.
• Serve as the primary Services pre-sales resource by coordinating account executives, technical teams, and other stakeholders through solution development, client presentations, negotiations, and opportunity progression.
• Build and manage strategic partner relationships by coordinating partner participation, evaluating estimates and SOWs, aligning commercial terms, and ensuring successful engagement execution.
• Coordinate service order processing, partner procurement, invoicing requirements, and the complete handoff of approved engagements to PMO, delivery, finance, and partner teams.
• Maintain accurate opportunity and engagement documentation, improve repeatable services processes, monitor approvals and dependencies, and ensure compliance with confidentiality and document-control requirements.

What This Role Is Not

• This is not a quota-carrying sales or project management role, although it directly supports services revenue, opportunity progression, and a complete handoff to delivery teams.
• This role coordinates technical and delivery resources but does not serve as the final technical authority; appropriate technical resources will review and validate proposed solutions before the SOW or solution is finalized.

Required Qualifications

• 3+ years of experience in an IT services pre-sales, sales engineering, technical consulting, services coordination, or a related client-facing services role.
• Demonstrated ability to lead discovery, define service scope, develop SOWs and proposals, evaluate pricing and delivery models, and support successful services engagements.
• Strong communication, stakeholder management, and organizational skills with experience collaborating across sales, engineering, clients, and strategic partners.
• Proficiency with Microsoft 365 and business applications, with the ability to manage multiple opportunities, assess risks, and produce accurate client-ready documentation in a fast-paced environment.

Preferred Qualifications

• Experience working within IT services, managed services, consulting, or technology solutions organization with an understanding of the services engagement lifecycle.
• Experience coordinating strategic partners, developing services proposals and SOWs, and utilizing CRM, quoting, and services management platforms to support forecasting, order processing, and operational execution.

Why MicroAge

MicroAge helps organizations modernize, secure, and simplify IT operations through consulting, managed services, staffing, and technology solutions. The Services Pre-Sales Consultant plays an important role in turning client needs into clear, executable service engagements that produce measurable business outcomes.

This is a strong opportunity for a services professional who wants broad exposure to client strategy, technical services, sales execution, partner management, commercial operations, and the full lifecycle of modern IT service engagements.