Business Analyst

MicroAge; Phoenix, Northern (AZ, KY); Hybrid; USD 108,000 - 132,000; Full time

Job summary

MicroAge in Phoenix, AZ is seeking a Business Systems Analyst to bridge business needs with technology, focusing on solution ownership and consulting to support client engagements.

You will lead sessions, translate requirements into specs, collaborate with developers, and guide solution validation, UAT, and go-live readiness. The role emphasizes automation, digital transformation, and AI-driven efficiencies.

Qualifications

• 3+ years of experience as Business Systems Analyst, Solution Consultant, Product Owner, or related role.
• Strong requirements gathering, stakeholder management and solution design skills.
• Familiarity with Power Platform, Microsoft 365, Copilot and Purview is highly desirable.

Responsibilities

• Lead client requirements sessions to define needs, processes and technical specs.
• Translate business requirements into functional specs and user stories.
• Partner with product owners and delivery teams to manage backlogs and roadmaps.
• Drive test strategy, UAT facilitation, and go-live readiness for delivered solutions.
• Guide clients on automation, digital transformation, and AI-driven improvements.

Skills

Requirements gathering

Stakeholder management

Solution design

Power Platform

Microsoft 365

Microsoft Copilot

Microsoft Purview

Pre-sales

Client engagement

Communication

Tools

Power Platform

Microsoft 365

Microsoft Copilot

Microsoft Purview

Job description

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Business Analyst

Phoenix, AZ, US

6 days ago Requisition ID: 1032

Salary: $120,000.00 Annually

Salary: Starting at $120,000 (DOE)

Location: Preferred Greater Phoenix, AZ - Remote in other approved locations

We are seeking a Business Systems Analystto play a critical role in our consulting practice, bridging the gap between business needs, technology solutions, and sales enablement. This role requires a blend of business analysis, product ownership, solution envisioning, and internal consulting to drive successful client engagements and help our sales teams position our solutions effectively.

Key Responsibilities

Client Engagement & Business Analysis

• Act as a Business Systems Analyst, leading requirements gathering sessions with clients to define solution needs, business processes, and technical requirements.
• Translate business requirements into functional specifications and user stories for development teams.
• Conduct stakeholder interviews, workshops, and process mapping to ensure solutions align with business goals.

Product Ownership & Solution Development

• Function as the Product Owner for client solution development projects, ensuring solutions meet business and technical objectives.
• Collaborate with development teams to manage backlogs, define priorities, and oversee the solution lifecycle.
• Work closely with clients throughout the development process to validate requirements and ensure successful solution delivery.
• Lead solution validation activities, including test strategy development, test case creation, User Acceptance Testing (UAT) facilitation, defect triage, and go-live readiness reviews to ensure delivered solutions meet business and technical requirements.

Consulting & Solution Ideation

• Guide clients in solution envisioning, helping them explore opportunities for automation, digital transformation, and AI-driven efficiencies.
• Provide strategic recommendations on technology adoption, business process optimization, and solution feasibility.
• Lead discovery sessions to identify high-value use cases and develop roadmaps for client solutions.
• Serve as the primary educator and advisor to Account Executives and Pre-Sales teams on how to effectively sell our consulting practice to prospective clients.
• Develop and deliver training, playbooks, and messaging frameworks to support sales efforts.
• Assist in crafting compelling value propositions, proposal content, and demonstrations to showcase our capabilities.
• Work closely with project managers to align project delivery with client expectations, manage timelines, and ensure resource coordination.
• Provide project managers with technical insights to support project planning and risk mitigation.

Technical Expertise and Continuous Learning

• Stay current with industry trends, emerging technologies, and competitor offerings to provide innovative solutions and maintain a competitive edge.

Post-Sales Support and Client Training

• Provide post-implementation support, including conducting training sessions, developing user documentation, and offering ongoing assistance to ensure clients derive maximum value from the solutions.
• Develop end-user training programs, adoption materials, quick reference guides, and educational content to support successful organizational change and long-term solution adoption.
• Act as the Product Owner for MicroAge solution templates, ensuring offerings are well-defined, documented, and aligned to market demand.
• Maintain and continuously improve solution templates, discovery artifacts, implementation accelerators, training content, and supporting documentation.
• Partner with practice leaders, architects, and delivery teams to ensure solutions remain technically relevant, repeatable, scalable, and commercially viable.
• Validate that solution offerings are sales-ready, including pricing guidance, deliverables, value propositions, presentations, demonstrations, and supporting collateral.
• Drive the lifecycle management of solution templates from ideation through launch, adoption, enhancement, and retirement.

Qualifications & Experience

• 3+ years of experience in a Business Systems Analyst, Solution Consultant, Product Owner, or related role.
• Strong experience with requirements gathering, stakeholder management, and solution design.
• Knowledge of Power Platform, Microsoft 365, Microsoft Copilot and Microsoft Purview is highly desirable.
• Excellent communication and facilitation skills, with the ability to engage both business and technical audiences.
• Experience working in pre-sales, consulting, or solution envisioning is a plus.
• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), preferred.