Services Engineer

Sartorius; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health plans

401(k) match

Paid vacation & holidays

Career development

Job summary

Sartorius seeks an in-house Services Engineer to perform maintenance, checks, and repair operations on complex capital equipment at our Ann Arbor facility. You will drive service success by improving customer satisfaction and retention while contributing to profitability.

Responsibilities include diagnosing and repairing equipment, performing preventive maintenance and software updates, and maintaining accurate service records.

Qualifications

• Associate's degree or certifications in engineering or military training.
• 2+ years field/depot service experience.
• Ability to troubleshoot, test, repair, and service technical equipment with mechanical, electrical, and IT skills.
• Ability to work flexible shifts and adapt to changing schedules.
• BS degree in Mechanical/Biomechanical/Biomedical Engineering or related field valued.
• Experience in ISO 9001 environment is a plus.

Responsibilities

• Provide exceptional customer care in a small team environment.
• Diagnose, repair, and calibrate complex mechanical systems.
• Perform preventative maintenance and sterilization of systems.
• Perform software updates, upgrades, and re-images.
• Resolve IT, PC, and data issues related to system repair with support.
• Process incoming inspection of RMA, Warranty Exchanges, and Demo Systems.
• Maintain inventory and service activity records in the case management system.
• Produce timely, accurate, and detailed service reports.
• Follow all company procedures and protocols.
• Lift items up to 75 pounds.

Skills

Troubleshooting

Mechanical skills

Electrical skills

IT skills

Customer service

Education

AS degree or certifications in engineering or military training

BS in Mechanical/Biomedical/Biomechanical Engineering or related field valued

Tools

ISO 9001 environment

Job description

Services Engineer - In-house

As an in-house Services Engineer based on-site at our regional facility in Ann Arbor, MI, you will be responsible for carrying out maintenance, checks, and repair operations of complex capital equipment in accordance with the priorities and dispatch of operations monitored by the Manager of the Service Center that contribute to better health for more people. You will drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities

• Provide exceptional customer care working in a small team environment
• Perform diagnosis, repair, and calibrations of complex mechanical systems
• Perform preventative maintenance and sterilization of systems
• Perform software updates, upgrades, and re-images
• Resolving IT, PC, and data issues related to system repair, with support
• Complete incoming inspection of RMA, Warranty Exchanges, and Demo Systems
• Perform preventative maintenance, sterilization, repairs, and calibrations of Sartorius equipment in a biosafety lab 2 environment
• Process shipping and handling of service-related items
• Keep an accurate record of inventory and service activities via our case management system
• Produce timely, accurate, and detailed service reports
• Follow all the company's procedures and protocols
• Assist in drafting documentation of process and procedure as requiredAll other duties as assigned by management
• Lift items that weigh up to 75 pounds

Qualifications

• Associate's degree or certifications in engineering or military training
• 2+ years proven field/depot service experience
• Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
• Ability to work flexible shifts and to adapt to changing work schedules
• Bachelor of Science degree in Mechanical Engineering, Biomechanical Engineering, Biomedical Engineering, or a related field is valued
• Experience working in an ISO 9001 environment is a plus
• Identification with our core values: Sustainability, Openness, Enjoyment

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Equal Employment Opportunity

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class. Please view equal employment opportunity posters provided by OFCCP here.