Field Service Engineer - Colorado, Wyoming and Utah

Sartorius North America; Utah; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401k match

Paid vacation

Health insurance

Job summary

Sartorius North America is seeking a Field Service Engineer to support Colorado, Wyoming and Utah. You will install, maintain, calibrate, and repair laboratory equipment at customer sites, building strong relationships and ensuring peak equipment performance.

Based in the Denver area or surrounding regions, you will travel to customer sites within the territory, diagnose issues, document service reports, and collaborate with the technical team to resolve complex problems while upholding our

Qualifications

• Associate's degree or High School Degree with technical certification.
• 2+ years field service experience including calibration of balances and moisture analyzers.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Ability to work flexible shifts and to adapt to changing work schedules.
• Familiarity with mobile tools and applications.
• Identification with our core values: Sustainability, Openness, Enjoyment.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Skills

Field service experience

Troubleshoot & repair

Customer relationships

Flexible shifts

Mobile tools familiarity

Education

Associate's degree or High School + Technical certification

Tools

Calibration equipment handling

Balances calibration

Moisture analyzers calibration

Job description

Territory: Colorado, Wyoming and Utah

At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the territory. This is a field-based position covering Colorado, Wyoming, and Utah. The ideal candidate will reside in Denver, CO or the surrounding areas.

What you will accomplish together with us:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

What will convince us

• Associate's degree or High School Degree/GED with Technical certification
• 2+ years proven field service experience including experience with the calibration of balances and moisture analyzers
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Identification with our core values: Sustainability, Openness, Enjoyment

Base salary range: $60,000-$90,000 (depending on experience, skill set, education, and location), plus bonus and car allowance.

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]