Field Service Engineer - Boston, MA Area

sartorius; United States; Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) match

Health insurance

Paid vacation

Career development

Flexible schedules

Job summary

Sartorius has a remote-based Field Service Engineer position in the Boston, MA area. You will ensure reliable operation of Sartorius equipment through on-site and remote service activities, following defined procedures and service standards.

The role emphasizes diagnosing issues, providing technical support, and maintaining transparent service records. Qualified candidates hold a Bachelor's degree in Engineering and 3+ years in field service or technical support, with strong communication and a

Qualifications

• Bachelor's degree in Engineering or equivalent.
• 3+ years in field service, maintenance or technical support with equipment.
• Ability to diagnose mechanical, electrical or software issues using procedures.
• Clear communication and customer-oriented mindset.
• Valid driver's license and willingness to travel.
• Ability to lift up to 22 kg occasionally and 9 kg frequently.

Responsibilities

• Perform installations, calibrations and preventive maintenance on Sartorius equipment.
• Provide on-site and remote technical support to diagnose issues and apply corrective actions.
• Resolve issues following defined guidelines to minimize downtime.
• Escalate complex problems with documented symptoms for resolution.
• Maintain service records documenting activities, findings and actions.

Skills

Field service

Diagnostics

Customer support

Electrical troubleshooting

Mechanical troubleshooting

Software troubleshooting

Education

Bachelor's degree in Engineering

Tools

Diagnostic tools

Diagnostic software

Job description

Sartorius has a remote-based position for a Field Service Engineer in the Boston, MA area. In this role, you will ensure reliable operation and availability of Sartorius equipment by performing on‑site and remote service activities in line with defined procedures and service standards, contributing to customer satisfaction and stable system performance.

What you will accomplish together with us:

• Perform installations, calibrations and preventive maintenance on Sartorius equipment by following established service procedures and technical documentation to ensure correct functionality and operational reliability
• Provide on‑site and remote technical support to customers by diagnosing technical issues using standard diagnostic tools and applying predefined corrective actions to restore equipment operation
• Resolve technical issues within defined guidelines and escalation frameworks by applying approved solutions to minimize equipment downtime and service interruptions
• Escalate complex or unresolved technical issues to higher support levels by documenting symptoms, findings and actions taken to support efficient resolution
• Maintain accurate service records by documenting service activities, findings and corrective actions in service systems to ensure transparency and traceability
• Support service quality and compliance by adhering to service processes, safety requirements and documentation standards to ensure consistent service delivery

What will convince us:

• Bachelor's degree in Engineering or equivalent technical qualification
• 3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems
• Solid ability to diagnose and resolve mechanical, electrical or software‑related issues using defined procedures
• Good understanding of equipment functionality and service processes
• Clear communication skills and customer‑oriented mindset to explain technical topics effectively
• Ability to work in accordance with structured service processes and documentation requirements
• Valid driver's license and willingness to travel
• Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

For Residents of California please review; CA Privacy Notice for Employees

W

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.

www.sartorius.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e‑mail at accommodationrequest@sart