Field Service Engineer - Colorado, Wyoming and Utah

Sartorius North America; Denver (CO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Professional development

Work-life balance

401(k) match

Health benefits

Flexible schedules

Car allowance

Job summary

Sartorius North America is seeking a Field Service Engineer to cover Colorado, Wyoming, and Utah. The role entails on-site installation, maintenance, calibration, and repair with a focus on building long-term customer relationships. The ideal candidate resides in Denver, CO or nearby areas.

The position offers a base salary range of $60,000–$90,000 plus bonus and a car allowance, with opportunities for professional development and a supportive, collaborative work environment.

Qualifications

• 2+ years of field service experience including calibration of balances and moisture analyzers.
• Ability to troubleshoot, test, repair and service technical equipment.
• Willing to work flexible shifts and adapt to changing schedules.

Responsibilities

• Provide service and customer support during field visits.
• Perform on-site installation, repair, maintenance and testing.
• Diagnose errors and determine appropriate solutions.
• Produce timely and detailed service reports.
• Document processes and build positive relationships with customers.

Skills

Field service

Troubleshooting

Calibration

Customer service

Education

Associate's degree or technical certification

Tools

Mobile tools and apps

Job description

Territory: Colorado, Wyoming and Utah

At Sartorius, you'll play a critical role in helping our customers keep essential laboratory equipment operating at peak performance. As a Field Service Engineer, you'll serve as a trusted technical partner, delivering installation, maintenance, calibration, and repair services while building long-term customer relationships throughout the territory. This is a field-based position covering Colorado, Wyoming, and Utah. The ideal candidate will reside in Denver, CO or the surrounding areas.

What you will accomplish together with us:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

What will convince us

• Associate's degree or High School Degree/GED with Technical certification
• 2+ years proven field service experience including experience with the calibration of balances and moisture analyzers
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Identification with our core values: Sustainability, Openness, Enjoyment

Base salary range: $60,000-$90,000 (depending on experience, skill set, education, and location), plus bonus and car allowance.

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]