Services Advisor II

Motion Industries; Madison Heights (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries in Madison Heights, MI seeks a Services Advisor II to travel to customer locations and identify products and services to meet customer needs. You will analyze data, create detailed reports, and develop specifications after assessing customer requirements, often leading a team on site.

The role emphasizes presenting technical sales briefings, coordinating with vendor partners, and finalizing quotes, specs, and pricing for proposals. Travel up to 40% is required.

Qualifications

• Typically requires a high school degree or GED and three (3) to five (5) years of related experience or an equivalent combination.

Responsibilities

• Travels to customer locations, typically with a team as a lead, to assess specific customer systems and identify products and services that Motion can sell to our customers.
• Assesses customer needs and develops reports based on data during customer site visits which includes quotes, technical specifications, and pricing considerations.
• Researches customer technical specifications and requirements with current or potential technical specifications of our products.
• Analyzes customer data to make technical recommendations for customers.
• Designs custom solutions in accordance with customer specifications.
• Finalizes technical reports for customers and account representatives to include proposals, technical specifications, quotes, and pricing considerations.
• Presents the technical sales briefings to customers.
• Leads post-sale product configuration.
• Acts as a liaison between customers, vendor partners, local branches, utility companies and/or contractors to ensure solutions are implemented appropriately.
• May conduct technical user training and product briefings.
• May cross-references customer data with our market basket tool to pull historical cost data on products.
• May guide and coach lower level Services Advisiors.
• Performs other duties as assigned.

Skills

Communication

Organization

Relationship building

Reports & proposals

Analytical skills

Collaboration

Math skills

MS Office

Education

High school diploma or GED with 3–5 years related experience

Tools

Microsoft Office

Job description

Madison Heights, MI, USA

Full time

R26_0000026925

SUMMARY

Under limited supervision, the Services Advisor II travels to customer locations to identify products and services that Motion can sell to our customers. This role analyzes data, creates detailed reports and makes specifications after assessing customer needs. The Service Advisor II works closely with a sales team to travel to customer locations.

JOB DUTIES

• Manages every aspect of site assessments including pre-assessment preparations, the
• site assessment itself, and post-assessment assignments to ensure team success.
• Travels to customer locations, typically with a team as a lead, to assess specific
• customer systems and identify products and services that Motion can sell to our
• customers.
• Assesses customer needs and develops reports based on data during customer site
• visits which includes quotes, technical specifications, and pricing considerations.
• Researches customer technical specifications and requirements with current or potential
• technical specifications of our products.
• Analyzes customer data to make technical recommendations for customers.
• Designs custom solutions in accordance with customer specifications.
• Finalizes technical reports for customers and account representatives to include
• proposals, technical specifications, quotes, and pricing considerations.
• Presents the technical sales briefings to customers.
• Leads post-sale product configuration.
• Acts as a liaison between customers, vendor partners, local branches, utility companies
• and/or contractors to ensure solutions are implemented appropriately.
• May conduct technical user training and product briefings.
• May cross-references customer data with our market basket tool to pull historical cost
• data on products.
• May guide and coach lower level Services Advisiors.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school degree or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to communicate clearly, concisely and effectively both verbally and in written
• communication.
• Strong organization and project management skills.
• Ability to develop and maintain relationships with internal employees, vendor partners,
• and external customers.
• Ability to develop original reports and proposals for customers.
• Excellent analytical skills.
• Ability to collaborate and work with a highly diverse set of internal and external partners.
• High-level math skills.
• Proficient with Microsoft Office

PHYSICAL DEMANDS

Travels up to 40% of the time.

Ability to regularly stand, walk, talk, hear, and lift occasionally sit, stoop, kneel, crouch, climb, or crawl. Ability to travel to various sites and plants. Ability to walk up to eight hours a day for 40 hours a week in varying manufacturing environments in all seasons.

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

EEO & DIVERSITY STATEMENTS

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

COVID-19 VACCINATION POLICY

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

EEO & DIVERSITY STATEMENTS

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.