Customer Service Representative

Motion Industries; Gadsden (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Tuition reimbursement

Vacation & holiday pay

Job summary

Motion Industries in Gadsden, AL is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls under close supervision.

You will quote products, process orders via multiple channels, maintain inventory levels, and collaborate with account reps to ensure customer satisfaction, while focusing on reliability and clear communication.

Qualifications

• High school diploma or GED required.
• 0–3 years of related experience or an equivalent combination.
• Experience with customer service and order processing is a plus.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit by negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to ensure inventory levels are maintained for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Sources products in branch/distribution center or supplier inventories.
• Determines the most cost-effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and prepares shipments; may handle returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Basic computer skills

Education

High School Diploma or GED

Job description

LOCATION

Gadsden, AL, USA

CONTRACT

Full time

REFERENCE

R26_0000028569

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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