Services Advisor II

Genuine Parts Company; Madison Heights (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Motion Industries seeks a Services Advisor II to travel to customer locations, identify products and services, and develop detailed reports after assessing customer needs. The role collaborates with a sales team to visit sites and provide technical recommendations and pricing considerations.

The position requires strong communication, organization, and analytical skills, with the ability to travel up to 40% and coordinate post-sale product configurations across customer sites.

Qualifications

• Requires a high school degree or GED and 3–5 years of related experience.
• Strong communication and organizational skills are essential.
• Ability to develop and maintain relationships with internal teams, vendor partners and customers.
• Excellent analytical abilities and proficiency with Microsoft Office.

Responsibilities

• Travel to customer locations with a team to assess and identify products/services.
• Prepare and deliver detailed site assessment reports and recommendations.
• Finalize technical reports, quotes, specifications, and pricing considerations for customers.
• Present technical briefs to customers and coordinate post-sale product configuration.

Skills

Communication

Organization

Relationship building

Analytical skills

MS Office

Education

High school diploma or GED

Job description

SUMMARY

Under limited supervision, the Services Advisor II travels to customer locations to identify

products and services that Motion can sell to our customers. This role analyzes data,

creates detailed reports and makes specifications after assessing customer needs. The

Service Advisor II works closely with a sales team to travel to customer locations.

JOB DUTIES

• Manages every aspect of site assessments including pre-assessment preparations, the
• site assessment itself, and post-assessment assignments to ensure team success.
• Travels to customer locations, typically with a team as a lead, to assess specific
• customer systems and identify products and services that Motion can sell to our
• customers.
• Assesses customer needs and develops reports based on data during customer site
• visits which includes quotes, technical specifications, and pricing considerations.
• Researches customer technical specifications and requirements with current or potential
• technical specifications of our products.
• Analyzes customer data to make technical recommendations for customers.
• Designs custom solutions in accordance with customer specifications.
• Finalizes technical reports for customers and account representatives to include
• proposals, technical specifications, quotes, and pricing considerations.
• Presents the technical sales briefings to customers.
• Leads post-sale product configuration.
• Acts as a liaison between customers, vendor partners, local branches, utility companies
• and/or contractors to ensure solutions are implemented appropriately.
• May conduct technical user training and product briefings.
• May cross-references customer data with our market basket tool to pull historical cost
• data on products.
• May guide and coach lower level Services Advisiors.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school degree or GED and three (3) to five (5) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to communicate clearly, concisely and effectively both verbally and in written
• communication.
• Strong organization and project management skills.
• Ability to develop and maintain relationships with internal employees, vendor partners,
• and external customers.
• Ability to develop original reports and proposals for customers.
• Excellent analytical skills.
• Ability to collaborate and work with a highly diverse set of internal and external partners.
• High-level math skills.
• Proficient with Microsoft Office

PHYSICAL DEMANDS

Travels up to 40% of the time.

Ability to regularly stand, walk, talk, hear, and lift occasionally sit, stoop, kneel, crouch,

climb, or crawl. Ability to travel to various sites and plants. Ability to walk up to eight hours a

day for 40 hours a week in varying manufacturing environments in all seasons.

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.