Services Advisor II

Genuine Parts Company; Madison Heights (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation and paid holidays

Job summary

Motion Industries seeks a Services Advisor II to travel to customer locations, identify products and services, and create detailed reports and specifications for customer needs. The role collaborates with the sales team to drive solutions and coordinate with vendors, branches and contractors.

Responsibilities include leading site assessments, drafting quotes and pricing considerations, presenting technical briefings, and guiding junior staff.

Qualifications

• High school diploma or GED with 3–5 years of related experience.
• Strong communication, organization, and analytical abilities.
• Ability to develop reports and proposals for customers.
• Proficient with Microsoft Office.
• Willingness to travel up to 40%.

Responsibilities

• Travel to customer locations to identify products and services Motion can sell.
• Lead site assessments and prepare pre-assessment, assessment, and post-assessment tasks.
• Develop data-driven reports with quotes, specs, and pricing.
• Present technical briefings to customers and account reps.
• Coordinate with vendor partners, branches, utilities, and contractors.
• Conduct user training and product briefings as needed.
• Mentor lower-level Services Advisors.

Skills

Organization skills

Analytical skills

Communication

Relationship building

Team collaboration

Data analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SUMMARY:Under limited supervision, the Services Advisor II travels to customer locations to identifyproducts and services that Motion can sell to our customers. This role analyzes data,creates detailed reports and makes specifications after assessing customer needs. TheService Advisor II works closely with a sales team to travel to customer locations.JOB DUTIESManages every aspect of site assessments including pre-assessment preparations, thesite assessment itself, and post-assessment assignments to ensure team success.Travels to customer locations, typically with a team as a lead, to assess specificcustomer systems and identify products and services that Motion can sell to ourcustomers.Assesses customer needs and develops reports based on data during customer sitevisits which includes quotes, technical specifications, and pricing considerations.Researches customer technical specifications and requirements with current or potentialtechnical specifications of our products.Analyzes customer data to make technical recommendations for customers.Designs custom solutions in accordance with customer specifications.Finalizes technical reports for customers and account representatives to includeproposals, technical specifications, quotes, and pricing considerations.Presents the technical sales briefings to customers.Leads post-sale product configuration.Acts as a liaison between customers, vendor partners, local branches, utility companiesand/or contractors to ensure solutions are implemented appropriately.May conduct technical user training and product briefings.May cross-references customer data with our market basket tool to pull historical costdata on products.May guide and coach lower level Services Advisiors.Performs other duties as assigned.EDUCATION & EXPERIENCETypically requires a high school degree or GED and three (3) to five (5) years of relatedexperience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIESAbility to communicate clearly, concisely and effectively both verbally and in writtencommunication.Strong organization and project management skills.Ability to develop and maintain relationships with internal employees, vendor partners,and external customers.Ability to develop original reports and proposals for customers.Excellent analytical skills.Ability to collaborate and work with a highly diverse set of internal and external partners.High-level math skills.Proficient with Microsoft OfficePHYSICAL DEMANDS:Travels up to 40% of the time.Ability to regularly stand, walk, talk, hear, and lift occasionally sit, stoop, kneel, crouch,climb, or crawl. Ability to travel to various sites and plants. Ability to walk up to eight hours aday for 40 hours a week in varying manufacturing environments in all seasons.LICENSES & CERTIFICATIONS: None required.SUPERVISORY RESPONSIBILITY: No Supervisory ResponsibilityBUDGET RESPONSIBILITY: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcarecoverage, 401(k), tuition reimbursement, vacation, sick, and holiday payDISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.