ServiceNow Transformation Lead — Process & Workshop Expert

Accenture; Culver City (CA); On-site; USD 94,000 - 266,000; Full time

Job summary

Accenture is seeking a ServiceNow Business Process Manager/Consultant to guide clients through process design and implementation, delivering industry best practice guidance using ServiceNow. You will lead workshops, gather requirements, and document changes to enable business operations with the new system.

The role requires deep client understanding, strong communication, and the ability to work with cross-functional teams in a fast-paced environment. Travel may be required.

Qualifications

• Minimum 5+ years’ experience working in the ServiceNow platform.
• Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
• Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
• Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow.
• Bachelor’s degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Responsibilities

• The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using ServiceNow.
• The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.
• The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system.
• This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement.
• Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams are required to be successful in this role.

Skills

ServiceNow

Workshop leadership

Requirements gathering

Process design

User stories

Communication skills

Education

Bachelor's degree in Business or IT related field

Equivalent 12 years work experience

Tools

ServiceNow

Job description

Accenture is seeking a ServiceNow Business Process Manager/Consultant to guide clients through process design and implementation, delivering industry best practice guidance using ServiceNow. You will lead workshops, gather requirements, and document changes to enable business operations with the new system.

The role requires deep client understanding, strong communication, and the ability to work with cross-functional teams in a fast-paced environment. Travel may be required.