ServiceNow Transformation Lead

Accenture; Walnut Creek (CA); On-site; USD 94,000 - 266,000; Full time

Job summary

Accenture is seeking a ServiceNow Business Process Manager to lead process workshops, map client requirements, and guide effective change across the ServiceNow platform. You will serve as a trusted advisor, distilling business needs into actionable process improvements while working with cross‑functional teams to ensure outcomes align with client goals.

You bring 5+ years of ServiceNow experience, strong communication, and a proven ability to drive workshops and documentation that underpin

Qualifications

• Minimum 5+ years’ experience with ServiceNow.
• Minimum 4+ years’ experience leading workshops and gathering requirements.
• Minimum 4+ years’ experience creating user stories and project artifacts.

Responsibilities

• Deliver Industry Best Practice guidance and collaborate with customers to achieve business outcomes using ServiceNow.
• Lead design workshops and act as a trusted advisor to the client throughout the engagement.
• Identify and document needed changes to enable business operations and user interactions with the new system.
• Understand the customer’s business and system needs to map processes and propose solutions.
• Work with cross‑functional teams and communicate effectively to drive results.

Skills

ServiceNow

Workshop leadership

Requirements gathering

Process mapping

Documentation

User stories

Stakeholder management

Communication skills

Problem solving

Presentation skills

Education

Bachelor’s degree in Business or IT

Tools

ServiceNow

MS Office

Job description

Accenture is seeking a ServiceNow Business Process Manager to lead process workshops, map client requirements, and guide effective change across the ServiceNow platform. You will serve as a trusted advisor, distilling business needs into actionable process improvements while working with cross‑functional teams to ensure outcomes align with client goals.

You bring 5+ years of ServiceNow experience, strong communication, and a proven ability to drive workshops and documentation that underpin