ServiceNow TPSM Specialist: Onboarding & Automation

SHI International Corp.; Austin (TX); On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Job summary

SHI International Corp. in Austin, TX seeks a ServiceNow Technical Consultant to join our TPSM-focused practice. You will lead onboarding, integrations, and automated testing, ensuring smooth configuration, UAT success, and reliable service delivery.

The ideal candidate has 3–5 years of ServiceNow/ITSM experience, hands-on playbooks, integrations, and strong test automation skills. Excellent communication and stakeholder collaboration are essential as you guide customers through complex

Qualifications

• 3-5 years of ServiceNow or similar CSM/ITSM experience.
• Hands-on ServiceNow experience with playbooks, integrations, workflows.
• Experience supporting UAT and troubleshooting with customers.
• Strong test automation skills with ATF.

Responsibilities

• Install and configure ServiceNow integration functionality for provider and consumer environments.
• Set up vendor catalog items, mappings, and data transformations.
• Configure remote tasks for bi-directional synchronization.
• Apply and maintain the customer onboarding playbook, including associated workflows.
• Validate UAT scenarios and baseline functionality.
• Support customer testers and provide instructions and workflow guidance.
• Troubleshoot UAT issues and triage with internal teams as needed.
• Ensure UAT environment readiness and confirm acceptance criteria.
• Build and update test plans and test suites for ongoing development and deployments.
• Support regression testing during upgrades.
• Reduce manual test effort through automation coverage.
• Act as a ServiceNow SME on TPSM functionalities and best practices.
• Execute onboarding playbooks and associated workflows.
• Guide customers through testing, including test scenario validation and workflow navigation.

Skills

ServiceNow

UAT testing

Automation testing

Stakeholder communication

Tools

ATF

Integration Hub

Flow Designer

Catalog configuration

Job description

SHI International Corp. in Austin, TX seeks a ServiceNow Technical Consultant to join our TPSM-focused practice. You will lead onboarding, integrations, and automated testing, ensuring smooth configuration, UAT success, and reliable service delivery.

The ideal candidate has 3–5 years of ServiceNow/ITSM experience, hands-on playbooks, integrations, and strong test automation skills. Excellent communication and stakeholder collaboration are essential as you guide customers through complex