ServiceNow TPSM Consultant: Onboarding & Integrations

SHI International Corp.; United States; On-site; USD 100,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Flexible spending

Job summary

SHI International Corp. is seeking a ServiceNow Technical Consultant to join our TPSM practice and lead technical onboarding, system integrations, and automated testing for customer implementations.

You will ensure smooth configuration, successful UAT, and ongoing service delivery end-to-end. You will apply playbooks, integrate catalogs, and help customers achieve reliable deployments while collaborating with multiple teams and stakeholders.

Qualifications

• 3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments.
• Hands on ServiceNow experience, especially with ServiceNow playbooks, integrations, process mapping, workflows, and catalog configuration.
• Experience supporting UAT, troubleshooting issues, and working with customers.
• Strong skills with Automated Test Framework (ATF) and test automation.
• Excellent communication and problem-solving abilities.

Responsibilities

• Install and configure ServiceNow integration functionality for both provider and consumer environments.
• Set up vendor catalog items, mappings, and data transformations.
• Configure remote tasks for bi-directional synchronization.
• Apply and maintain the customer onboarding playbook, including associated workflows.
• Validate User Acceptance Testing (UAT) scenarios and baseline functionality.
• Support customer testers and provide instructions and workflow guidance.
• Troubleshoot UAT issues and triage with internal teams as needed.
• Ensure UAT environment readiness and confirm acceptance criteria.
• Build and update test plans and test suites for ongoing development and deployments.
• Support regression testing during upgrades.
• Reduce manual test effort through automation coverage.
• Act as a ServiceNow SME on deployed TPSM, advising on expected solution behaviors and best practices.
• Execute onboarding playbooks and associated workflows.
• Guide customers through testing, including test scenario validation and workflow navigation.

Skills

ServiceNow

Flow Designer

Integration Hub

Test automation

ATF

UAT support

Communication

Problem solving

Time management

Organization

Initiative

Collaboration

Adaptability

Presenting

Interpersonal skills

Tools

ServiceNow

Integration Hub

Flow Designer

Cross-instance integrations

Job description

SHI International Corp. is seeking a ServiceNow Technical Consultant to join our TPSM practice and lead technical onboarding, system integrations, and automated testing for customer implementations.

You will ensure smooth configuration, successful UAT, and ongoing service delivery end-to-end. You will apply playbooks, integrate catalogs, and help customers achieve reliable deployments while collaborating with multiple teams and stakeholders.