Security-Cleared Tier 1 IT Helpdesk | ServiceNow

Columbia Technology Partners, Inc; Annapolis (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical plans

Vision + Dental

401k

PTO + Leave

Career growth

Life and AD&D Insurance

Profit sharing bonus

Referral bonus program

Job summary

Columbia Technology Partners seeks a System Administrator Level 1 to provide frontline IT support for end users in a fast-paced environment. You will be the first point of contact for hardware, software, and access issues, delivering excellent customer service and documenting activities in ServiceNow.

The role requires DoD 8570 IAT Level I certification and US citizenship, with shifts Fri-Mon across morning or afternoon blocks.

Qualifications

• Experience providing end-user technical support in a help desk, service desk, or desktop support environment.
• Hands-on experience with the ServiceNow Ticketing System and strong troubleshooting across hardware, software, and peripherals.
• DoD 8570 IAT Level I certification required.
• U.S. Citizenship is required for all applicants and a security background investigation may be needed.

Responsibilities

• Respond to user inquiries via phone, email, chat, and ticketing systems.
• Log, track, update, and resolve support requests in ServiceNow.
• Diagnose and troubleshoot basic hardware, software, printer, peripheral, and network issues.
• Assist users with password resets and access-related problems.
• Install, configure, and update software on end-user devices.
• Escalate complex issues to higher-tier support when needed.
• Maintain documentation of troubleshooting activities and resolutions.
• Create knowledge base articles to improve self-service.

Skills

End-user support

Troubleshooting

Strong communication

Ticketing systems

Education

High School Diploma/GED with 10 years of relevant experience

Bachelor's degree with 5 years of relevant experience

Tools

ServiceNow

Job description

Columbia Technology Partners seeks a System Administrator Level 1 to provide frontline IT support for end users in a fast-paced environment. You will be the first point of contact for hardware, software, and access issues, delivering excellent customer service and documenting activities in ServiceNow.

The role requires DoD 8570 IAT Level I certification and US citizenship, with shifts Fri-Mon across morning or afternoon blocks.