Tier 1 Helpdesk & ServiceNow Support Pro

Columbia Technology Partners; Corridor North (MD); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical plans

Vision & Dental

401k

Paid time off

Career growth

Life and AD&D Insurance/Disability

Profit Sharing Bonus

Referral Bonus Program

Job summary

Columbia Technology Partners is seeking a System Administrator Level 1 to provide frontline IT support for end users in a fast-paced environment. The role serves as the first point of contact for IT requests, assisting with hardware, software, account access, and connectivity while delivering excellent customer service.

The ideal candidate communicates effectively, has experience with ticketing systems, troubleshooting common issues, and documenting activities per procedures; DoD 8570 IAT Level

Qualifications

• Experience providing end-user technical support in help desk or desktop support environments.
• Hands-on experience with ServiceNow and strong troubleshooting across hardware, software, and peripherals.
• DoD 8570 IAT Level I certification required; strong written and verbal customer service skills.

Responsibilities

• Respond to user inquiries via phone, email, chat, and ticketing systems.
• Log, track, update, and resolve support requests in ServiceNow.
• Diagnose and troubleshoot basic hardware, software, printer, peripheral, and network issues.

Skills

End-user support

ServiceNow

Strong communication

Ticketing systems

Education

High School Diploma/GED + 10 yrs or Bachelors +5 yrs

Tools

ServiceNow Ticketing System

Job description

Columbia Technology Partners is seeking a System Administrator Level 1 to provide frontline IT support for end users in a fast-paced environment. The role serves as the first point of contact for IT requests, assisting with hardware, software, account access, and connectivity while delivering excellent customer service.

The ideal candidate communicates effectively, has experience with ticketing systems, troubleshooting common issues, and documenting activities per procedures; DoD 8570 IAT Level