ServiceNow Technical Lead

Akaasa Technologies; Boston (MA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Akaasa Technologies in Boston, MA is seeking a ServiceNow Technical Lead to direct end-to-end support and implementation for ITOM and HRSD modules, translating complex business requirements into scalable, secure platform architecture and data models in a hybrid work setting.

You will establish best practices across CMDB, Service Catalog, and custom workflows, drive integrations with REST, SOAP, MID Server, and OAuth, and lead cross-functional teams to deliver compliant, enterprise-grade

Qualifications

• ServiceNow Tech Lead experience (5+ years).
• HRSD & ITOM Implementation & Architecture (3+ years).
• Scripting & Integrations - REST/SOAP/IntegrationHub (5+ years).

Responsibilities

• Lead end-to-end ServiceNow support and implementations for ITOM and HRSD modules.
• Translate business requirements into scalable, compliant technical solutions and architecture.
• Define and maintain platform architecture, data models, and integration designs across modules.
• Drive CMDB, Service Catalog, and Workflow design best practices.
• Configure and customize ServiceNow using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub.
• Design and manage integrations with external systems utilizing REST, SOAP, MID Server, and OAuth.

Skills

ServiceNow Tech Lead

HRSD & ITOM Implementation & Arch

Scripting & Integrations REST/SOAP/IF

Job description

Job Title: ServiceNow Technical Lead
Location: BOSTON, MA (HYBRID)

POSITION OVERVIEW

The ServiceNow Tech Lead will direct the end-to-end support and implementation efforts for ITOM and HRSD modules. This role is pivotal in converting complex business requirements into scalable, secure platform architecture and data models. The leader will establish best practices across CMDB, Service Catalog, and custom workflows to drive enterprise efficiency.

DAY-TO-DAY RESPONSIBILITIES

• Lead end-to-end ServiceNow support and implementations for ITOM and HRSD modules.
• Translate business requirements into scalable, compliant technical solutions and architecture.
• Define and maintain platform architecture, data models, and integration designs across modules.
• Drive CMDB, Service Catalog, and Workflow design best practices.
• Configure and customize ServiceNow using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub.
• Design and manage integrations with external systems utilizing REST, SOAP, MID Server, and OAuth.

TOP 3 REQUIRED SKILLS

• ServiceNow Tech Lead experience (5+ years)
• HRSD & ITOM Implementation & Architecture (3+ years)
• Scripting & Integrations - REST/SOAP/IntegrationHub (5+ years)

ADDITIONAL DESIRED SKILLS

HR Case & Lifecycle Events configuration ITSM (Incident, Problem, Change, Discovery) Platform Governance & Upgrade Management Technical Leadership & Mentorship

IDEAL CANDIDATE PROFILE

An experienced ServiceNow Architect or Tech Lead who combines deep technical development expertise with strong stakeholder management. They thrive in a hybrid environment, leading cross-functional teams while governing platform standards. The ideal candidate communicates complex technical concepts clearly to both IT and business stakeholders.