ServiceNow - Technical Consultant - Workflows (Remote, DL, IN)

NTT DATA; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

NTT DATA is seeking a Senior ServiceNow Technical Consultant to lead complex ServiceNow implementations and solutions. The role requires deep technical expertise, strategic thinking, and a passion for driving digital transformation on the ServiceNow platform.

You will design, develop, and deploy ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and related modules, while mentoring junior consultants. The position offers flexible work arrangements with remote work and on-site collaboration as

Qualifications

• Must have hands-on ServiceNow platform experience and certifications.
• Proven track record delivering enterprise ServiceNow implementations.
• Strong integration and architectural design capabilities.

Responsibilities

• Lead design, development, and deployment of ServiceNow solutions.
• Collaborate with stakeholders to gather requirements and define scope.
• Provide technical leadership and mentoring to juniors.
• Customize and configure ServiceNow applications following best practices.
• Integrate ServiceNow with external systems via APIs and MID Servers.
• Conduct code reviews and ensure security and compliance.

Skills

ServiceNow development

ServiceNow administration

REST/SOAP API integration

Technical leadership

Education

Bachelor's degree in CS/IT

Tools

MID Server

Job description

We are currently seeking a ServiceNow - Technical Consultant - Workflows to join our team in Remote, Delhi (IN-DL), India (IN).

Senior ServiceNow Technical ConsultantLocation:Remote / On-site (as required)Job Type:Full-Time

About the Role:

We are seeking a highly certified and experienced Senior ServiceNow Technical Consultant to lead and deliver complex ServiceNow implementations and solutions. This role demands deep technical expertise, strategic thinking, and a passion for driving digital transformation through the ServiceNow platform.

Key Responsibilities:

• Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
• Collaborate with stakeholders to gather requirements, define scope, and architect scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior consultants and developers.
• Customize and configure ServiceNow applications using best practices and maintain platform integrity.
• Integrate ServiceNow with external systems using REST/SOAP APIs, MID Servers, and other integration tools.
• Conduct code reviews, performance tuning, and ensure adherence to security and compliance standards.
• Stay current with ServiceNow releases and proactively recommend platform enhancements.
• Support pre-sales activities including solutioning, demos, and proposal development.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
• 5+ years of hands-on experience with ServiceNow platform development and administration.
• Proven track record of successful ServiceNow implementations in enterprise environments.

Certifications (Required/Preferred):

• Required: Junior – CSA and at least 1 CIS-(any) and CAD
• Intermediate – CSA and at least 2 CIS-(any