ServiceNow Technical Consultant- ITAM

Alldus; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

Alldus is seeking a motivated Junior ServiceNow Technical Consultant focused on IT Asset Management (ITAM) and the ServiceNow platform.

You will support the implementation, configuration, maintenance, and improvement of ITAM solutions, working with senior consultants and customers. Ideal candidates have a ServiceNow foundation, relevant certifications, and a willingness to develop consulting and technical skills in a client-facing role.

Qualifications

• Experience with ServiceNow ITAM and asset data.
• Certifications such as CSA, CAD, CIS-HAM or CIS-SAM preferred.
• Willing to learn in a client-facing environment.

Responsibilities

• Support the configuration and implementation of ServiceNow IT Asset Management (ITAM) solutions.
• Assist with the administration and configuration of ServiceNow modules and applications.
• Support the management of HAM and SAM processes and asset lifecycle activities.
• Help configure workflows, forms, and notifications on the ServiceNow platform.
• Produce documentation and support knowledge transfer to customers.

Skills

ServiceNow

IT Asset Management

Client-facing

Documentation

Learning agility

ServiceNow consulting

Tools

ServiceNow

Job description

Junior ServiceNow Technical Consultant – ITAM

About the Role

We are looking for a motivated Junior ServiceNow Technical Consultant to join our team, with a focus on IT Asset Management (ITAM) and the wider ServiceNow platform.

This is an ideal opportunity for someone who has a good foundation in ServiceNow, holds relevant ServiceNow certifications, and is looking to develop their consulting and technical skills within a client-facing environment.

You will support the implementation, configuration, maintenance, and continuous improvement of ServiceNow ITAM solutions, working closely with senior consultants, technical teams, and customers.

Knowledge of Source-to-Pay (S2P) processes is highly desirable and would be particularly beneficial, although it is not essential.

Key Responsibilities

• Support the configuration and implementation of ServiceNow IT Asset Management (ITAM) solutions.
• Assist with the administration and configuration of ServiceNow modules and applications.
• Support the management of the Hardware Asset Management (HAM) and Software Asset Management (SAM) processes.
• Assist with asset lifecycle management, including procurement, deployment, tracking, maintenance, and retirement.
• Help configure ServiceNow workflows, business rules, forms, notifications, and other platform functionality.
• Support integrations and data imports related to asset and configuration data.
• Assist with maintaining accurate and reliable CMDB and asset data.
• Work with senior consultants to understand customer requirements and translate them into ServiceNow solutions.
• Participate in requirements gathering, workshops, testing, deployments, and customer demonstrations.
• Troubleshoot and resolve technical issues within the ServiceNow platform.
• Produce technical documentation and support knowledge transfer activities.
• Keep up to date with ServiceNow releases, ITAM capabilities, and platform best practices.
• Some practical experience working with ServiceNow, ideally within ITAM.
• Understanding of IT Asset Management principles and processes.
• Knowledge of Hardware Asset Management (HAM) and/or Software Asset Management (SAM).
• Familiarity with the CMDB and Configuration Management concepts.
• Understanding of ITIL principles.
• Some knowledge or experience of Source-to-Pay (S2P) processes, including procurement, purchasing, suppliers, contracts, or invoice management.
• Experience working in a consulting, managed services, or customer-facing environment would be advantageous.

Certifications

Candidates should ideally hold one or more relevant ServiceNow certifications, such as:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Application Specialist – Hardware Asset Management (CIS-HAM) – desirable.
• ServiceNow Certified Application Specialist – Software Asset Management (CIS-SAM) – desirable.
• Other relevant ServiceNow certifications or training would be beneficial.

Skills & Attributes

• Strong interest in developing a career in ServiceNow consulting.
• Good analytical and problem-solving skills.
• Strong attention to detail, particularly when working with asset and configuration data.
• Good communication and interpersonal skills.
• Ability to work collaboratively with technical and non-technical stakeholders.
• Comfortable learning new technologies and business processes.
• Ability to manage multiple tasks and priorities.
• A proactive approach with a willingness to learn from senior consultants and take on increasing responsibility.

Ideal Candidate

The ideal candidate will have a solid foundation in ServiceNow and ITAM, relevant certifications, and a genuine interest in developing their career as a ServiceNow technical consultant.

You do not need to be an expert — we are looking for someone with the right technical foundation, certifications, attitude, and willingness to learn. Knowledge of Source-to-Pay would be a strong additional advantage.