ServiceNow Technical Consultant

Ethereum Technologies; Phoenix (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

Ethereum Technologies seeks an experienced ServiceNow specialist to lead and deliver custom applications and AI-enhanced workflows for diverse client engagements in the United States. You will guide customers through technical design, align with platform best practices, and mentor junior consultants while maintaining high standards of delivery.

This role requires hands-on leadership, deep ServiceNow expertise, and the ability to work across teams to drive value.

Qualifications

• AI integration into work processes, decision making, or problem solving.
• 8+ years in a professional services org or equivalent.
• Willingness to travel up to 50%.
• Industry domain expertise in target industry.
• Creative, comfortable running projects independently.
• Track record of driving complex issues to resolution.
• Strong collaborative work style.
• ServiceNow certifications in aligned workflow.
• Proficient in leveraging AI to optimize workflows and tailor solutions.
• Ability to articulate AI system design and ethical implications clearly.

Responsibilities

• Lead smaller projects and teams focusing on story execution and customer value.
• Provide hands-on technical leadership in 12 ServiceNow offerings.
• Guide customers through technical docs and discussions for consistent delivery.
• Coach junior team members on solutioning and project challenges.
• Participate in customer workshops to assess as‑is and future‑state processes.
• Design and deliver ServiceNow insert workflow solutions with scalable architecture.
• Provide oversight and unit testing of code developed by partners or customers.
• Advise customers on leveraging ServiceNow capabilities to improve processes.

Skills

ServiceNow-CustomApp Development

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

• Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value
• Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through handson technical leadership
• Guide customers through technical documentation and discussions driving innovation for consistent delivery
• Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise
• Participate in workshops with customers to assess current processes and establish futurestate processes
• Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices
• Provide oversight and unit testing of code developed by partner or customer employees
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills certifications on insert skill or cert for insert workflow name

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problem solving
• This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• 8 years experience as part of a professional services organization or equivalent educationexperience
• Ability to travel up to 50
• Industry domain expertise in insert industry
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
• Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption

Skills

Mandatory Skills :ServiceNow-CustomApp Development

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.