ServiceNow Technical Consultant

Machine Learning Technologies, LLC; Phoenix (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Machine Learning Technologies, LLC in Phoenix, AZ, seeks a Senior Technical Consultant to lead ServiceNow initiatives, guide customers on business value, and drive hands-on technical leadership. You will oversee projects, share customer success stories, and help shape solutions that scale.

You will work with a team to design architectures, mentor junior staff, and participate in workshops to map current and future state processes.

Qualifications

• 8+ years in a professional services setting or equivalent experience.
• Experience integrating AI to improve business processes.
• Ability to travel up to 50%.
• Strong written and verbal communication across stakeholders.
• Independent, creative problem solver who can lead complex issues.

Responsibilities

• Lead multiple projects and guide teams with focus on business value.
• Provide prescriptive guidance across ServiceNow offerings and maintain platform health.
• Mentor junior consultants on solutioning and delivery challenges.
• Engage with customers in workshops to map current and future state processes.
• Contribute feedback to product teams based on customer experiences.

Skills

ServiceNow

AI in workflows

Project leadership

Customer guidance

Mentoring juniors

Team collaboration

Travel up to 50%

Tools

ServiceNow-CustomApp Development

ServiceNow Certifications

Job description

• Lead smaller projects and teams compared to Principal Technical Consultants focusing on story execution sharing customer successes and guiding customers on business value
• Develop expertise in 12 ServiceNow offerings providing prescriptive guidance and maintaining platform health through handson technical leadership
• Guide customers through technical documentation and discussions driving innovation for consistent delivery
• Coach and mentor junior team members Technical Consultant and Associate Technical Consultant on solutioning building expertise and project challenges as they arise
• Participate in workshops with customers to assess current processes and establish futurestate processes
• Design and deliver ServiceNow insert workflow name solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices
• Provide oversight and unit testing of code developed by partner or customer employees
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Provide feedback to product development to improve the product based on experiences gained with customers
• Maintain skills certifications on insert skill or cert for insert workflow name

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problem solving
• This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry
• 8 years experience as part of a professional services organization or equivalent educationexperience
• Ability to travel up to 50
• Industry domain expertise in insert industry
• Creative with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Independently leverages AI to optimize workflows tailor customer solutions and inform strategic decisions
• Articulates AI system design ethical implications and platform use cases clearly guiding peers and stakeholders in responsible valuedriven AI adoption

Skills

Mandatory Skills :ServiceNow-CustomApp Development

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.