ServiceNow Technical Consultant

Hawkeye Consulting Group; Duluth (GA); On-site; Full time

Job summary

A consulting firm in Duluth, GA is seeking a ServiceNow Technical Consultant who will engage with customers to enhance business processes. The ideal candidate will have expertise in ServiceNow products, outstanding communication skills, and experience in a professional services environment. This role involves leading technical aspects of project delivery and may require travel.

Qualifications

• Experience within a professional services organization or equivalent education/experience.
• Expertise in the IT domain related to ServiceNow products.
• Proven success in analyzing and resolving complex issues.

Responsibilities

• Engage in workshops with customers to evaluate current processes.
• Design and deploy ServiceNow solutions with a sustainable architecture.
• Advise customers on leveraging ServiceNow capabilities.

Skills

ServiceNow expertise

Customer consulting

Communication skills

Analytical problem-solving

Education

Experience in a professional services organization

ServiceNow certifications

Job description

About the job ServiceNow Technical Consultant

Location

DULUTH, GA 30096

Description

As a key member of the implementation project team, the Senior Technical Consultant will provide valuable insights and deep subject matter expertise pertaining to ServiceNow product capabilities and complementary technologies. Your responsibilities will include:

• Engaging in workshops with customers to evaluate current processes and establish future-state processes.
• Designing and deploying ServiceNow solutions with a technical architecture built for sustainable success, adhering to ServiceNow - technical standards and best practices.
• Advising customers on how to leverage the capabilities of the ServiceNow Platform to enhance their business processes.
• Assisting customers in completing necessary documentation.
• Maintaining skills/certifications as per team requirements.
• Leading all technical aspects of project and solution delivery.
• Taking on a customer-facing role with potential travel involved.

RequirementsTo excel in this role, you will need:

• Experience within a professional services organization, or equivalent education/experience.
• Demonstrated ability to influence and consult in a customer environment, offering well-considered options with their respective pros, cons, and risks. You will also provide thought leadership to customer sponsors/stakeholders in addressing business process and/or technical challenges.
• Expertise in the IT domain related to ServiceNow products.
• Self-motivation, goal-oriented mindset, and a strong work ethic, in alignment with our adaptable work culture.
• Proven success in analyzing and resolving complex issues.
• Experience in collaborative work environments.
• ServiceNow certifications in relevant areas.
• Outstanding communication and presentation skills.
• Excellent interpersonal skills and a customer-centric approach.