ServiceNow Tech & Process Transformation Consultant

SDI Presence, LLC; Chicago (IL); Hybrid; USD 160,000 - 170,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Company-provided Life Insurance

Disability (short & long-term)

Matched Retirement Savings

Wellness Program

Paid time off

Job summary

SDI Presence, LLC is seeking a hands-on ServiceNow Technical & Business Process Consultant for a hybrid role in Chicago. You will work with business and technology stakeholders to design, configure, and deploy ServiceNow solutions across ITOM, CMDB, HAM, and SAM, delivering measurable outcomes.

Responsibilities span discovery, design, development, testing, and production support, with a focus on process improvement and automation leveraging Flow Designer, IntegrationHub, and APIs.

Qualifications

• Hands-on ServiceNow configuration, development, testing, troubleshooting, and deployment.
• Ability to work as both a Business Process Consultant and hands-on ServiceNow Technical Consultant/Developer.
• Strong experience with ITOM, Discovery, CMDB, Service Mapping, and CSDM.
• Experience with HAM and SAM implementations.
• Strong JavaScript, Flow Designer, IntegrationHub, API integration capabilities.
• Certification in ServiceNow CSA and CIS-Discovery is preferred.

Responsibilities

• Serve as a hands-on ServiceNow Technical Consultant/Developer responsible for configuration, development, testing, troubleshooting, integrations, and deployment.
• Develop solutions using JavaScript, Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, REST/SOAP APIs, and ServiceNow workflow capabilities.
• Configure and troubleshoot MID Servers, integrations, credentials, Discovery, and APIs.
• Participate across the implementation lifecycle from discovery and design through UAT, deployment, stabilization, and production support.
• Deliver scalable solutions using ServiceNow leading practices while minimizing unnecessary customization.
• Design, configure, implement, and optimize ITOM, Discovery, CMDB, Service Mapping, and CSDM.

Skills

ServiceNow

JavaScript

Flow Designer

IntegrationHub

APIs

Client-facing communication

Tools

MID Servers

Discovery

CMDB

Job description

SDI Presence, LLC is seeking a hands-on ServiceNow Technical & Business Process Consultant for a hybrid role in Chicago. You will work with business and technology stakeholders to design, configure, and deploy ServiceNow solutions across ITOM, CMDB, HAM, and SAM, delivering measurable outcomes.

Responsibilities span discovery, design, development, testing, and production support, with a focus on process improvement and automation leveraging Flow Designer, IntegrationHub, and APIs.