ServiceNow Tech Lead - ITSM & Platform Delivery

Avance Consulting Services; Cary (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking a Technology Lead specializing in ServiceNow for a full-time position in Cary, NC. The ideal candidate will have significant experience in configuring ITSM tools, particularly ServiceNow, along with strong analytical and client interfacing skills. Responsibilities include managing application support, ensuring SLA compliance, and collaborating with teams globally. This role may require communication via email, phone, or in-person interactions and may involve some travel.

Qualifications

• 4+ years of experience in Information Technology.
• 5+ years in ITSM tools management, particularly ServiceNow.
• Good communication and analytical skills.

Responsibilities

• Configure and maintain ITSM tools including ServiceNow.
• Analyze and resolve issues for SLA adherence.
• Perform ticket triage and change management processes.

Skills

ITSM tools configuration

ServiceNow configuration

Java/J2EE

Analytical skills

Client interfacing skills

Education

Bachelor's degree or equivalent experience

Job description

A technology consulting firm is seeking a Technology Lead specializing in ServiceNow for a full-time position in Cary, NC. The ideal candidate will have significant experience in configuring ITSM tools, particularly ServiceNow, along with strong analytical and client interfacing skills. Responsibilities include managing application support, ensuring SLA compliance, and collaborating with teams globally. This role may require communication via email, phone, or in-person interactions and may involve some travel.