Senior ServiceNow ITSM Leader (Remote)

PlanIT Group, LLC; Reston (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

A technology services company seeks a qualified professional to manage the ServiceNow platform, ensuring performance and reliability. This role requires expertise in ITIL frameworks, along with experience in administering ServiceNow applications. Strong communication and problem-solving skills, as well as a Bachelor's degree in computer science or a related field, are essential. The position is remote, and US citizenship is required. Candidates must also pass a security clearance process.

Qualifications

• Experience managing and administering ServiceNow platform.
• Hands-on development with custom workflows and scripts.
• Strong knowledge of ITIL frameworks and ITSM best practices.

Responsibilities

• Maintain health and performance of the ServiceNow platform.
• Provide technical support and issue resolution.
• Monitor system logs and performance for issues.

Skills

ServiceNow platform management

JavaScript

SQL

HTML

CSS

ITIL frameworks

Problem-solving skills

Agile environment experience

Technical documentation skills

Education

Bachelor's degree in computer science or related field

5 years of IT support experience

3 years of ServiceNow ITSM experience

Tools

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer

ITIL Foundation Certification

Job description

A technology services company seeks a qualified professional to manage the ServiceNow platform, ensuring performance and reliability. This role requires expertise in ITIL frameworks, along with experience in administering ServiceNow applications. Strong communication and problem-solving skills, as well as a Bachelor's degree in computer science or a related field, are essential. The position is remote, and US citizenship is required. Candidates must also pass a security clearance process.