Technology Lead - Service Now

Avance Consulting Services; Cary (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology consulting firm is seeking a Technology Lead specializing in ServiceNow for a full-time position in Cary, NC. The ideal candidate will have significant experience in configuring ITSM tools, particularly ServiceNow, along with strong analytical and client interfacing skills. Responsibilities include managing application support, ensuring SLA compliance, and collaborating with teams globally. This role may require communication via email, phone, or in-person interactions and may involve some travel.

Qualifications

• 4+ years of experience in Information Technology.
• 5+ years in ITSM tools management, particularly ServiceNow.
• Good communication and analytical skills.

Responsibilities

• Configure and maintain ITSM tools including ServiceNow.
• Analyze and resolve issues for SLA adherence.
• Perform ticket triage and change management processes.

Skills

ITSM tools configuration

ServiceNow configuration

Java/J2EE

Analytical skills

Client interfacing skills

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Hi, I hope you are doing good.

I have an opportunity with one of my clients. Please review the job description below. If you are interested, please forward your updated resume along with your contact details.

Role: Technology Lead – Service Now
Duration: Full Time / Permanent
Location: Cary, NC

Qualifications

• Basic Qualifications:
  • Bachelor’s degree or foreign equivalent required from an accredited institution (or 3 years of progressive experience in lieu of each year of education).
  • At least 4 years of experience with Information Technology.
• Preferred Qualifications:
  • At least 5 years of experience in configuration and maintenance of ITSM tools.
  • At least 4 years experience configuring and maintaining ServiceNow.
  • Good knowledge of Java/J2EE technology and framework.
  • Domain knowledge of Insurance.
  • At least 5 years of experience in application maintenance and support.
  • Analyze and resolve issues to ensure SLA adherence and customer satisfaction.
  • Perform ticket triage, prioritization, independent testing, change management processes, implementation activities and post-implementation support.
  • Support client interfacing activities and create the relevant reports in a timely manner.
  • Excellent written & verbal communication.
  • Strong analytical skills.
  • Experience working with offshore/onshore resources.
  • Ability to work in a team environment and client interfacing skills.
  • Experience and desire to work in a global delivery environment.

The job involves sitting as well as working at a computer for extended periods of time, communicating by telephone, email or face-to-face. Travel may be required as per the job requirements.

Additional Information

All your information will be kept confidential according to EEO guidelines.