ServiceNow Support Analyst: Agile Incident & Testing Specialist

Blue Rose Consulting Group, Inc.; Washington (District of Columbia); On-site; USD 85,000 - 110,000; Full time

Job summary

Blue Rose Consulting Group, Inc. is seeking a ServiceNow Support Analyst to join an Agile team focused on triaging and resolving incidents within ServiceNow.

The role involves documenting incidents, supporting releases through regression and testing, and managing user stories throughout development cycles. The successful candidate will investigate problems, adapt quickly to new systems, maintain detailed documentation, and communicate risks proactively to project stakeholders.

Qualifications

• Hands-on experience with ServiceNow.
• Strong familiarity with Agile methodologies and team-based development processes.
• Proven ability to independently investigate and analyze problems and incidents.
• Ability to adapt quickly to new systems and processes and learn with minimal supervision.
• Strong attention to detail with the ability to maintain thorough and accurate documentation.
• Effective and proactive communication skills, particularly when communicating issues, delays, or project risks.

Responsibilities

• Triage and resolve incidents within ServiceNow, ensuring timely and thorough documentation of each case.
• Collaborate with Agile teams to create, update, manage, and close user stories supporting application releases and ongoing development cycles.
• Conduct regression, user acceptance testing (UAT), and smoke testing to validate application functionality, stability, and release readiness.
• Independently investigate and analyze incidents, identify root causes, and propose solutions.
• Communicate proactively with team members and stakeholders regarding issues, delays, or risks that could affect project timelines.
• Quickly learn and adapt to new systems and processes as required.
• Support continuous improvement of incident management and testing processes within the Agile framework.

Skills

ServiceNow

Agile methods

Incident analysis

Documentation

Proactive communication

Education

Bachelor's Degree

Job description

Blue Rose Consulting Group, Inc. is seeking a ServiceNow Support Analyst to join an Agile team focused on triaging and resolving incidents within ServiceNow.

The role involves documenting incidents, supporting releases through regression and testing, and managing user stories throughout development cycles. The successful candidate will investigate problems, adapt quickly to new systems, maintain detailed documentation, and communicate risks proactively to project stakeholders.