Service Desk Specialist — Incident Triage & Support

Blue Rose Consulting Group, Inc.; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

Blue Rose Consulting Group, Inc. is looking for dedicated individuals to join their team in Washington, DC. This opportunity involves working alongside a team committed to innovation and excellence, making a real impact in various roles. Your skills are crucial in driving results that shape the future.

Ideal candidates should possess strong customer service abilities and experience with ticketing systems, especially ServiceNow. Please note that this position is contingent upon successful contract award.

Responsibilities

• Drive real-world results and make a difference.
• Work within a team committed to innovation, service, and excellence.

Skills

Proficiency with ticketing systems (ServiceNow preferred)

Strong customer service and communication skills

Experience with incident triage and escalation procedures

Job description

Blue Rose Consulting Group, Inc. is looking for dedicated individuals to join their team in Washington, DC. This opportunity involves working alongside a team committed to innovation and excellence, making a real impact in various roles. Your skills are crucial in driving results that shape the future.

Ideal candidates should possess strong customer service abilities and experience with ticketing systems, especially ServiceNow. Please note that this position is contingent upon successful contract award.