ServiceNow Functional BA (Hybrid, Federal)

Blue Rose Consulting Group, Inc.; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Blue Rose Consulting Group, Inc. in the Washington, DC area is seeking a Functional Business Analyst to support a federal client delivering mission‑critical ServiceNow solutions within an Agile environment.

You will join a ServiceNow Scrum Team, translating business needs into actionable user stories and coordinating testing and production readiness. You will gather requirements, refine features, and collaborate with stakeholders, developers, and product owners to ensure objective alignment.

Qualifications

• Active Secret Clearance required.
• 0–2 years experience with Agile Fundamentals.
• 0–2 years experience using Jira or similar Agile project management tools.
• 3–5 years experience using Microsoft Excel for reporting, analysis, or project support.
• Experience gathering, documenting, analyzing, and validating business and functional requirements.
• Experience writing user stories, supporting backlog refinement, or participating in Agile delivery activities.
• Experience supporting software testing, defect tracking, or quality assurance activities.
• Experience translating business requirements into functional solution recommendations.
• Strong analytical, problem‑solving, and organizational skills.
• Effective written, verbal, and presentation communication skills.

Responsibilities

• Participate as an active member of a ServiceNow Scrum Team, contributing to all phases of the Agile software development lifecycle.
• Gather, analyze, document, and validate business and functional requirements while engaging stakeholders to ensure a clear understanding of project objectives.
• Write user stories, define acceptance criteria, refine product features, and support backlog grooming activities with product owners and development teams.
• Collaborate closely with developers and technical teams to ensure solutions align with business objectives and functional requirements.
• Coordinate system testing, UAT, validation of new features, and production readiness activities.
• Identify, track, and support resolution of software defects throughout development and testing cycles.
• Develop and maintain product documentation, training materials, and user‑facing support documentation.
• Manage and maintain automated test scripts to support ongoing software quality and delivery efficiency.
• Facilitate requirements workshops, feature refinement sessions, and stakeholder meetings to support project delivery.
• Communicate project status, requirements, and recommendations effectively with technical and business stakeholders.
• Full‑time (40 hours/week)
• Hybrid work environment
• Must be local to the Washington, D.C. area and available to support onsite activities approximately 25% of the time.

Skills

Requirements gathering

User story writing

Stakeholder collaboration

Analytical thinking

Agile delivery

Tools

Jira

Job description

Blue Rose Consulting Group, Inc. in the Washington, DC area is seeking a Functional Business Analyst to support a federal client delivering mission‑critical ServiceNow solutions within an Agile environment.

You will join a ServiceNow Scrum Team, translating business needs into actionable user stories and coordinating testing and production readiness. You will gather requirements, refine features, and collaborate with stakeholders, developers, and product owners to ensure objective alignment.